 |
| Q:What do I do if my item was delivered damaged or defective? |
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| A:We'll take care of it. Just contact us and give us your item number or order number and the details of the issue and we will send a free replacement and then arrange for the damage claim or return. It can help to speed up the process if you can email a picture to orders@2k4s.com but either way we'll take care of it for you. |
| Q:About Us |
|
| A:2kool4skool is an American owned company run by musicians, for musicians dedicated to providing you quality discount musical instruments for every type of player. From beginners to professionals, you can find deals on a wide range of instruments to suit your budget all backed by a 45 day money back guarantee. |
| Q:Do you combine shipping? |
|
| A:In general, we do not combine shipping. Most items just can't be shipped in the same box either because they are too large, too fragile, shipped from different warehouses, or already pre-boxed for shipping. However, if you are ordering 4 or more items, we will try to give you some sort of discount. Please contact us for details. |
| Q:Can I put something on Layaway? |
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| A:Yes, we can hold an item for you with an initial deposit and then arrange weekly or monthly payments with you. Please contact us for details. |
| Q:What is your return policy? |
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| A:We Stand Behind Our Products 100%. If you are unhappy with your item for any reason, simply return it in it's original condition, within 45 days of the end of the auction, for a full refund less shipping. It's as easy as that! All returns require pre-notification. Contact us before you send anything back so we can give you the return instructions. |
| Q:Do you have any more pictures of this item? |
|
| A:We post all of the pictures we have of an item in the auction description. Please scroll all the way down the page to see all of the pictures. If for some reason a photo is not being displayed, please message us and we will email a copy of the photo. |
| Q:Is this item new? |
|
| A:All of our products are new and include the full factory warranty (if applicable) unless stated otherwise in the auction description. We rarely sell anything that is used or refurbished but if we ever do it will be clearly stated as such in the auction description. |
| Q:Can I Phone you? |
|
| A:Yes, our customer service phone number is 760-918-0348. We are open M-F 9am to 4:30pm Pacific time. You can also contact us any time directly through ebay. |
| Q:When can I expect my order to arrive? |
|
| A:We make every attempt to ship within 1-2 business days of receipt of payment. US shipping is 1-5 business days. International shipping usually takes 7-10 business days but can take longer to some countries. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:The shipping charge is listed in every auction, about half way down the page in the section titled SHIPPING. |
| Q:Do you ship internationally? |
|
| A:Yes, We ship anywhere in the world. The fee for international shipping is listed in every auction under the SHIPPING section. (about half way down the page. |
| Q:Do you allow for Local Pickup? |
|
| A:For most items that are stored in our California warehouse, pickup can be arranged. Please contact us about it before bidding though. Please arrange an appointment via phone or email. Pickup is in North San Diego County (Carlsbad). Warehouse pickups are cash only and sales tax is charged. |
| Q:What Payment methods do you accept? |
|
| A:-We accept Visa, Mastercard, Paypal, Money Orders and Personal Checks.
-International payments must be in US funds
-Will call / customer pickups are cash only |
| Q:How can I contact you? |
|
| A:If you have any further questions, please contact us by phone or email
M-F 9am-5pm Pacific Time
760-918-0348
or email us at ebayquestions@2k4s.com
our office is located at
2kool4skool.com
7523 Solano St.
Carlsbad, CA 92009
USA |
| Q:What do I do if I have a problem with my order? |
|
| A:Call or email us right away. We want to resolve it for you immediately. You satisfaction is our #1 priority. Our phone is 760-918-0348 or email us through the ebay system. |
| Q:How long can I wait to pay for my item? |
|
| A:From the moment an auction ends or a Buy It Now is chosen, you have exactly 10 days to complete payment. On the 10th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. if you need more time to pay, please contact us to make arrangements. |
| Q:What steps do I need to take to return my item? |
|
| A:If for any reason you need to return a product, Please call us for return instructions. You must follow the return instructions in order for your returned item to be eligible for a refund. Don't worry, it's easy. We just want to make sure items are returned to the correct warehouse and that they can be credited to the correct customer. |
| Q:Will you leave me a positive feedback? |
|
| A:Yes, of course we will leave a positive feedback for all buyers who complete payment in a timely manner. We appreciate your positive feedback too and please leave us 5 STARS on all Detailed Seller Ratings. |
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