European Beads Charms Chains and other Jewelry Supplies Wholesale from factory directly. My name is Hong/Lisa.I am a Chinese girl. I love jewelry making. My price is lowest on ebay!And I always put service at 1st priority! You will enjoy shopping from my store.
Q: How big should be the bead hole size to fit Pandora?
A: Normally,for beads & charms to fit Pandora chain, the hole size of them should be above 4.5mm.
Q: What is the difference between Single Core and Double Core Pandora beads in your store?
A: Single core means the core is a whole running through the center of the beads while the double core is two half cores that been inserted into the glass beads from two sides separately. Since the technique for single core is more complexed, but the quality of single core beads is better, the price of single core beads is higher than double core ones
Q: How do you think if I match some silver color items together in one Pandora bracelet?
A: Actually, in my store, there are 3 silver colors; silver plated which is very bright, silver tone and dull silver tone which looks like the antique silver. So if you quite care about the color match, the silver plated items are not recommended to use with the dull silver ones.
Q: For your listing "50Pcs Silver Tone Beads...", the price 0.99 US$ is for one SINGLE ITEM or for one LOT(50 PCs)?
A: The price 0.99 US$ is for one LOT(50 PCs), not for one SINGLE ITEM. If means that if you win this listing at 0.99 US$, you only need to pay 0.99 US$ (plus postage), you will get 50 PCs of beads.
Q: What is PKT, PC, Pcs, PRS,P&P,s&h?
A: PKT, PC, Pcs, PRS, P&P, s&h are abbreviations of the following words & phrases: PKT=packet; PC=piece; Pcs=pieces; PRS=pairs; P&P=postage and packing; S&h=shipping&handling
Q: How do I convert CENTIMETER to INCH?
A: 1cm=0.3936 inch For example, if the length of a string is 5cm, as 5cm=5*0.3936=1.968 inch, so the length of this string will also be 1.968inch.
Q: Do your products have stock? When will you arrange the shipment if i placed order with you?
A: We can guarantee 99.9% stock on hand, and normally ship orders within 1-2 days. Comparing to some other sellers, whose EMS may arrived within 3-7 days, but their delivery should spent almost 20-30 days. So, feel freely to shop here to enjoy the swift shipping.
Q: If what I am looking for is not found in your store, can you help to find it for me?
A: Yes!It is my honor to do this for you. :-) Just feel free to let me know the estimate quantity you would like to order, and send pictures/links and detailed description to me at hong_8season@yahoo.com I will try my best to get them for you.
Q: I do not want to bid,Can I buy-it-now your items?
A: Normally for the same product, I will have both bidding listing and buy-it-now listing in my store. There is an identified Part No. for each product in my store.And this Part No. can be found in the listing decription. You can search within my store by this Part No., then you will get both bidding & buy-it-now listing. Then you can choose buy-it Now
Q: Are your FREE SHIPPING items REAL free shipping?Is there any hidden charge?
A: Yes, those items titled as "FREE SHIPPING..." in my store are REAL free shipping! No insurance and any other hidden charge required! You can feel free to buy them. But free custom tax is not guranteed,since it is different in different countries. Normally I will mark your parcel as Gift and you will not be taxed by custom.
Q: Is your combined shipping discount policy also applied to FREE SHIPPING items?
A: Sorry, combined shipping discount is not applied to FREE SHIPPING items. And FREE SHIPPING items are also not countted for combined shipping discount rate
Q: How do I know which items in your store fits Pandora?
A: In general,The title of those items within my store, which fits pandora, will be ".... fits Charm Bracelet". If you do not these words in title, then that item does not fit Pandora
Q: Do you accept Bank Transfer or Western Union Money Transfer?
A: I am sorry that I do not accept these payment method. I only accept PayPal.
Q: I have won some items, but I still want to buy more. Can I wait to pay until I have finished all my purchase?
A: Yes, since I offer combined shipping discount, I suggest you to buy as many as you can. After you have finished your purchase, please contact me for combined invoice. But please be kindly noted, all of your purchases should be finished within 14 days.
Q: Do you offer combined shipping discount?If do, what is it?
A: Yes, I offer combined shipping discount. The rule is: 2 - 3 items, 10% off 4 - 15 items, 15% off 16+ items, 20% off (*Postage will be discounted off.Only non-free shipping items will be counted.) For examples: 3 items, individual shipping charge are 3.99 ,5.99, 4.99 US$,then total combined shipping postage is:(3.99+5.99+4.99)-(3.99+5.99+4.99)*10%
Q: Do you offer free shipping upgrade to Express Shipping Method?
A: Yes, I do offer free shipping upgrade. If your order reaches 120US$, I will upgrade your shipping from airmail to Express shipping, free of any additional charge. This policy is only available to USA, Canada,UK, Australia,New Zealand, Belgium,Denmark,Finland, Greece,Ireland,Norway,Swiss, Portugal, Germany,Sweden, France, Netherland,Spain,Austria.
After ordering/bidding:
Q: Why I do not find anywhere to input RCD code to get discount?
A: RCD(Repeat Customer Discount) is not applied to my ebay stores. It is only available to my website.
Q: Can I choose Express Shipping method,if I want to receive my parcel earlier? What is the charge?
A: My default shipping method is airmail, which will take about 14-21 days. If you want to receive your parcel earlier, you can contact me for EMS(Express Shipping Method),which will take about 7 days. For Express shipping method, the additional cost is not too much,it depends on the total weight of your parcel. Just contact me.
Q: Which shipping method you offer?How long it will take?
A: The default shipping method I offer is airmail shipping,which will take about 14-21 days to arrive.
Q: How do I know whether you have shipped my items or not?
A: Normally,I will ship out your items within 1-2 business days upon your payment.And I will aslo send a notification email to your ebay registered email address.Be sure to check your email inbox.(Sometimes you also need to check your SPAM folder, since in some case,my emails will be regarded as SPAM by your Email Service Provider).
Q: Can I track my parcel online?
A: For Express Shipping Method, it can be tracked online. For airmail parcel,it can not be tracked online. But do not worry, in general, you will receive your parcel smoothly in about 21 days. If you do not receive your parcel within 21 days, please be more patient.Normall it will appear soon! If you do not receive parcel after 21 days, contact me!
Q: If some items are missed from my parcel,what should I do?
A: Normally this will not occur,since my assistant will check each parcel beofore it is shipped. But if this do occures, please feel free to contact me hong_8season@yahoo.com. Missed items will be added into your next order,or money will be credited into your account,or refunded. 100% satisfication gurantee
Q: If some items are broken when I receive them, what should I do?
A: It is a long journey for the delivery, sometimes items will be broken. In such case, just take some pictures of the broken items and then send pictures to me at hong_8season@yahoo.com. Replacement will be added into your next order,or money will be credited or refunded. You need not to return broken ones to me. 100% satisfication gurantee.
Q: If some items I receive are not in good quality,what should I do?
A: Normally the items you receive will be in good quality,as I have a QC team to control quality. In some cases, if you are not happy with them,just take pics of them and send pictures to me at hong_8season@yahoo.com. Replacement will be added into your next order,or money will be credited into your account,or refunded. 100% satisfication guranteed
Q: If I do not receive my parcel within 21 days, what should I do?
A: As we know, for airmail shipping, it will take about 14-21 days for the delivery. sometimes due to unexpected reason, it will be delayed on the way for several days, since it is a long journey. I recommend you to wait more days if you do not receive your parcel. If after 25 days, you still not get your parcel,you can contact me.
) 
