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| Q:What is your return policy? |
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| A:If we shipped you the wrong item(s) or if the item's arrived damaged, we will promptly replace the item(s) at our expense. We will also issue UPS call tags to get the wrong or damaged product back.
If you ordered the wrong product, we ask that you return the item(s) to us at your expense. We will refund the cost of the item when we get it back. |
| Q:Do you combine shipping? |
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| A:Yes! Many items can be combined in one box to save you shipping costs. Just email us with information about what you want to buy and we'll tell you how much the shipping cost will be. |
| Q:When can I expect my order to arrive? |
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| A:We have put estimated handling times on all items. If this time does not appear, just send us an email. If we ship via first class mail, the delivery time will be at least a week and maybe even 2 or 3 weeks! Priority Mail packages only take 2-3 business days to arrive. UPS shipments depend on your location but usually arrive within 5 working days. |
| Q:How much is the Shipping and Handling Charge? |
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| A:We rarely have handling charges. If we do, that charge will appear on your invoice form before you pay for the item. Shipping charges are almost always listed as flat charges so you always know exactly what you will be charged. |
| Q:Do you ship internationally? |
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| A:We ship to Mexico and Canada. We ONLY ship via the USPS and we only ship via Intermational Priority Mail Flat-Rate Boxes. |
| Q:What if I Order the Wrong Product and Want to Return It? |
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| A:We will accept returns if the item(s) is returned to us in resaleable condition. We cannot accept returns if the original packaging has been damaged, if some of the rolls of labels are missing labels, etc. We will refund the purchase price of the resaleable item but not the cost we incurred to ship the item to you. |
| Q:What If My Order Doesn't Arrive Promptly? |
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| A:Please email us at once. We can look at the tracking number and try to figure out where your order is. If the item appears to be lost in the postal or UPS system, we can file an incident report with PayPal and get them involved. |
| Q:Do You Accept Checks for Payment? |
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| A:No we don't. We prefer that you pay through PayPal drawing funds from your PayPal account or using your credit card. Paying through PayPal offers both the seller and buyer protection against fraud, shipping issues, etc. We will accept cash or money orders. |
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