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American RV Company

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  • Terms and Conditions
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RETURNS - American RV Company makes every effort to insure you are satisfied with your purchase. However, in the rare case that you would like to make a return, we will gladly process a return according to the terms and conditions below.
  • If you are not pleased with your purchase, you may return it for a partial refund within 30 days of receipt.
  • All refunds will be refunded via the original payment method.
  • Items returned are subject to a 15% restocking fee.
  • Returns after 30 days time will be handled on a case-by-case basis, and will incur up to a 35% restocking fee.
  • Please be aware that shipping and handling charges are not refundable and you are responsible for the return shipping costs.
  • Items that have been used, installed, or damaged cannot be considered for refund. We must be able to sell it as new.
  • On all generators, once used, or after gas and or oil has been put into them, are Non Refundable/Non Returnable!
  • If the Item you are returning was shipped free, and the item is returned for a refund, the refund will also be less the original shipping amount we paid to ship the item.
  • Before returning any items you must have a Return Authorization Number (RMA). Please contact us at 626-513-4775 to obtain RMA#.  A cancel requested will be sent through eBay, please accept the cancel request.
    • Items returned without an RMA number are subject to a 20% restocking fee.
    • Please clearly mark the RMA number on your return label attached to the outside of the box being returned.
    • PLEASE DO NOT WRITE ON THE BOX!
    • Items must be returned within 30 days of receipt of RMA number.
  • Items refused at delivery will be subject to a 20% restocking fee as well as shipping charges both ways.
  • Please inspect your merchandise before accepting your order from the delivery service.
    • If you notice damages please make note of it on the delivery paperwork.
    • Damage claims on Freight shipments that do not have notes regarding damage will not be honored as they can not be proven.
SHIPPING - Please note that these shipping terms are common and often found as standard. We would like to assure you that we value our customers and are just a call away should you have any questions or concerns.
  • Street addresses are required for UPS shipments (no P.O. Boxes please).
  • Shipping and handling charges will be added to product cost at the time of check out.
  • Please note that our terms for UPS shipping are the same as those found and used by UPS on their website.
  • If one or more items are not available for shipment within two business days, you will be notified via email and asked to accept a new estimated ship date.
  • UPS Ground is not a guaranteed service, transit times may vary
  • For Canada and International shipments, the taxes, duties, and brokers fees for shipping Internationally are the responsibility of the buyer and are not included in the monies paid to American RV Company
  • Items may take a few days to process before shipment, please call us at 626-513-4775 if you need to ensure your order goes out the same day.
  • Please note that expedited shipping is based on business days only and do not include Saturdays, Sundays, or UPS specified holidays.
  • For expedited shipments to go out the same day the cut-off time is 10:30 AM PST (PDT). If you place your order after 10:30 AM PST (PDT) and your order needs to go out same day, please call us at 626-513-4777
  • UPS transit time begins counting the day after the item is shipped.
  • Orders placed on Fridays after 10:30 AM PST (PDT) will go out on that Monday
  • Expedited shipments on Fridays
    • Next Day Air - orders that go out on Friday should arrive on the following Monday which is the next business day, not on Saturday. (if you require Saturday delivery, there is an additional fee, please contact us for further information)
    • 2nd Day Air - orders that go out on Friday should arrive that following Tuesday which is the second business day.
    • 3 Day Select - orders that go out on Friday should arrive on that Wednesday
  • We do not ship to AFO/FPO addresses.
  • We do not ship to General Delivery.
 
AVAILABILITY - In an effort to better serve our customers, we stock as much product as possible. In some cases product must be sourced prior to shipment either by bringing it in to our location, or setting it up for drop shipment.

In the event that we are unable to ship your order within 2 business days of it being printed (orders are printed at 10:30 AM PST (PDT)), you will be notified via email. Please be aware that transit times may change due to product availability. If for any reason we are unable to source the part you ordered, you will be notified of any possible substitutions, or we will offer to provide a full refund.

  • USPS Priority -
    • Typically 2 to 3 business days to most locations in the US (begin counting after it ships) This is not a guaranteed service.
    • Tracking status is available on http://www.usps.com/ Please be aware that although the USPS is sometimes a less expensive method of shipping, we have experienced some problems with shipments (lost, damaged, etc.).
    • USPS does not guarantee delivery time nor does it always provide tracking.
    • Please keep in mind that if you choose the USPS as your method of shipping, American RV Company will not be able to refund, reimburse, or resend packages that are lost or damaged.
    • We suggest our regular UPS shipping options when at all possible in order to ensure recourse for lost or damaged packages.
  • USPS Parcel -
    • Typically 2 - 9 business days in the 48 contiguous states for most destinations. This method does not have tracking status available. (USPS does NOT guarantee delivery of Parcel Mail.).
    • Please be aware that although the USPS is sometimes a less expensive method of shipping, we have experienced some problems with shipments (lost, damaged, etc.).
    • USPS does not guarantee delivery time nor does it provide tracking.
    • Please keep in mind that if you choose the USPS Parcel as your method of shipping, American RV Company will not be able to refund, reimburse, or resend packages that are lost or damaged. We suggest our regular UPS shipping options when at all possible in order to ensure recourse for lost or damaged packages. Packages going overseas to HI, AK etc can take an extra long time for cargo ships to have containers filled and deliver etc.
  • UPS Innovations -
    • Estimated 6-12 business days (including processing).
    •  Certain packages less than one pound qualify for UPS Mail Innovations services. These packages cannot be insured. (The final delivery is through the U. S postal service; please make sure your shipping address is a deliverable address by USPS).
    • Those packages are picked up from our warehouse by UPS and scanned into the UPS tracking system.
    • These packages are frequently transported to UPS regional Mail Innovations Facilities where the package is transferred to the destination United States Post Office for delivery.
    • All orders are subject to a 1-2 business day processing time prior to shipping.
    • Please allow 4-10 business days to receive your package excluding major holidays.
    • This shipping method is not available for Alaska, Hawaii, and Puerto Rico, APO/FPO or international shipping destinations.
    • Once your item is shipped the destination may not be changed.
    • UPS Mail Innovations requires up to 48 hours after the order has been shipped before the tracking number provided is functional.
    • Tracking is available on http://www.ups.com/and http://www.usps.com/.
  •  FedEx SmartPost® -
    • Estimated 5-10 business days of transit time. Certain packages between 1-9 pounds qualify for FedEx SmartPost®.
    • These packages cannot be insured. (The final delivery is through the postal service; please make sure your shipping address is a deliverable address by USPS)
    • Those packages are picked up from our warehouse by FEDEX and scanned into the FEDEX tracking system.
    • These packages are frequently transported to FEDEX regional Facilities where the package is transferred to the destination United States Post Office for delivery. All orders are subject to a 1-2 business day processing time prior to shipping. Please allow 5-10 business days to receive your package excluding major holidays. This shipping method is not available for Alaska, Hawaii, and Puerto Rico, APO/FPO or international shipping destinations.
    • Once your item is shipped the destination may not be changed. FEDEX SmartPost® requires up to 48 hours after the order has been shipped before the tracking number provided is functional.
    • Tracking is available on http://www.fedex.com/.
  •  UPS Ground Shipping -
    • Our primary shipping method is UPS ground.
    • UPS is the most reliable method and we strongly encourage our customers to ship via UPS.
    • Street addresses are required for UPS shipments (no P.O. Box. (with the exception of UPS/FEDEX innovations above).
    • Shipping and handling charges will be added to product cost at the time of check out.
    • Please note that our terms for UPS shipping are the same as those found and used by http://www.ups.com/.
    •  If one or more items are not available for shipment within two business days, you will be notified via email and asked to accept a new estimated ship date.
    • UPS Ground is not a guaranteed service or time in transit.
  • Canada shipments - Transit times may vary for International shipments; the taxes, duties, and brokers fees for international shipments are the responsibility of the buyer and are not included in the monies paid to American RV Company.
  • USPS Global International - Transit times vary depending on country. We are here to help assist in any lost or damaged items, please allow ample time depending on country for solution.
  • Free Shipping - Free shipping is available on select items on our site. Our free shipping option is for Continental U.S. only, excluding Hawaii, Alaska, Puerto Rico, and Virgin Islands. For items with free shipping, we use many different methods for shipping. If for any reason you cannot accept a particular method of shipment, Please let us know. If your shipment is returned to us un-deliverable as addressed, you will be given the option to pay for the re-shipment or allow us to process a return per our regular return policy below.
  • UPS Expedited Orders - UPS Guarantees the designated transit time for expedited shipping, but keep in mind there maybe situations out of our control that may delay your package. In the rare case that your package is delayed please contact us and we will figure out the best possible solution.
  • Will Call orders - For those customers in the Los Angeles/San Bernardino California area, we offer will call pick up. Please contact our sales department 626-513-4775 to place your order for will call.
LTL Freight shipment (Refrigerator, Air Conditioners and Generators etc.)
  • LTL Tracking - Estimated 1-7 business days of transit time. For residential delivery please allow additional time for freight terminal to contact you to set up a delivery appointment. Once your order ships American RV Company will email you the shipping freight company used along with their Pro number (tracking number). Please take note that our system is not equipped to link to certain freight company‚Äôs websites for traceability, so we ask that you copy the pro number and go to their direct website for delivery status.
  • Freight Flat Rate - There are some items in which we offer a flat rate shipping cost. Please note that some of these custom shipping methods are only available in the lower 48 states and are not offered for Alaska, Hawaii, and Puerto Rico, APO/FPO or any international shipping. If you are not within the lower 48 states and or in another country please call our sales staff to request a shipping quote.

Important Key Points to Remember

Orders with hazardous items will ship Ground only (i.e. toilet Chemicals, toilets include chemical deodorizers which can be removed for air shipments. Please note that cleaners, deodorants and other chemicals often cannot be shipped via expedited methods due to restrictions on hazardous material. If such an item is ordered via a method which is expedited, we will contact you.

For orders containing items on back-order, American RV Company will hold the order until all items are in stock. Once all items are in stock, American RV Company will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back ordered items shipped when available. For orders split into separate shipments additional shipping fees will apply, the back-ordered items will ship once they are in stock.

SPECIAL ORDER ITEMS - These are items that are discontinued/obsolete/phased out/made to order/high demand/ or not listed on our website.
  • Please be patient, sometimes these items are hard to find/keep in stock and take time - please plan accordingly.
  • If for any reason we are unable to source the part you ordered, you will be notified of any possible substitutions, or we will offer to provide a full refund.
PRICING - Prices listed are retail pricing and subject to change without notice. Taxes will be added to prices when applicable. Products may be discontinued, substituted, or changed. If this happens, we will notify you with your options.
 
 
PRIVACY - Our normal business practices and policies apply to all business transactions conducted via our website. Please contact our office during normal business hours with any questions regarding our privacy or business policies. We do not share, transfer or sell our customers personal information. We use e-mail only to communicate the receipt of your online order. We gather statistical information only for the purposes of evaluating our customers needs to increase our services as necessary.
 
WARRANTIES - Product specifications and information in this website were supplied by the manufacturer. The manufacturer honors all product warranties. 
 
PRODUCT PHOTO DISCLAIMER - Images and Pictures used on our website may or may not reflect the actual product for sale. Be sure to purchase product based on the part number and description of the product.

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