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| Q:What are the measurements of the items in inches? |
|
| A:You can refer to the following website to transfer mm into inches:
http://mdmetric.com/tech/cvtcht.htm |
| Q:Do you offer combine shipping? |
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| A:Please feel free to bid the items you like. I will send a combined invoice to you after all your auction end. Please pay until you receive a combined invoice of all items and ignore the invoices we sent to you until finished bidding. We will ship your items together once received your payment. |
| Q:Does the pendant come with chain? |
|
| A:Yes, it does come with chain. |
| Q:The item is not the color showed in the picture. |
|
| A:Thanks for your reply.
We understand there would be some discrepancy between photo and object. In this case, two compensations are suggested.
1. Return and refund
Referring to our return and refund policy, you can return the item and we offer full refund to you.But the returning fee should be paid by yourself.
2. Keep it and 20% refund.
You |
| Q:What is the meaning of KGP? |
|
| A:Our item is made of 18K Gold Plated (18KGP) which provides a durable and sparkling surface for the item. It is affordable for jewellry lover! |
| Q:How many items should I purchase for a free polishing cloth? |
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| A:A free polishing cloth will be given for purchasing 3 or more items at once. Please wait for a single invoice to pay. |
| Q:I received your item,but it's broken.What should I do? |
|
| A:Sorry to hear that.Would you pls send a photo of the broken item to design.bernice@gmail.com?Don't worry,we just want to make sure what the problem is and avoid such thing happen again.Hope you can understand and a satisfied solution is ready for you!
Nice day,
Rice^^ |
| Q:I received your item,but it's not what I purchased from. |
|
| A:Sorry to hear that.Would you pls send a photo of the broken item to design.bernice@gmail.com?Don't worry,we just want to make sure what the problem is and avoid such thing happen again.Hope you can understand and a satisfied solution is ready for you!
Nice day,
Rice^^ |
| Q:Will the jewellery tranish? |
|
| A:Jewellery will tarnish with time and wear. It is suggested that polishing the jewellery frequently with soft dry cloth to avoid tarnish (do not use silver dip).
To protect your jewellery, please keep it in a cool, dry place, or in the ring box. Keeping individual pieces separate to avoid scratching. |
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