Return within 14 days  after receiving your item(s) in original packaging. Email us the reason your returning your item(s) to bontragersurplus.com. Buyer pays for return shipping. If it's our fault we will give a full refund + the return shipping after item is sent back and we check it out or we will replace the item(s) at our cost.Not responsible for lost or damaged item(s). Please check to see if your item needs insurance. If you have a problem with damage or loss contact us asap. Please don't leave negative feedback without contacting us first.