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| Q:How can I find out whether the measurements stated in your product description fits me? |
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| A:Our clothes measurements are based on lying flat measurements ie. the measurements are taken by putting the clothes lying flat on desk which may varies a bit with the actual dressing size. To be more accurate on whether the clothes will suit you, you may pick the clothes best fits you and compare the lying flat measurements. |
| Q:All your items will be mailed with Registered Mail? |
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| A:Yes, we shipped all the items with Registered Air Parcel for the benefits of our customers as the mailed items are valuable and we would like our customers to be able to receive them securely and are able to trace the item with respective tracking number. No extra cost will be charged for the Registered Mail. |
| Q:I have an important event next week. Can I receive my item faster? |
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| A:Yes, there is an alternative way which is Speedpost provided by Hong Kong Post. The shipment lead time will be reduced by about half but the cost is much more expensive. If you wish to mail with Speedpost, please email us your location and expected receiving date and we will reply you with the mailing cost and approximate lead time. |
| Q:Will you accept Money Order? |
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| A:Yes. We accept INTERNATIONAL Money Order for purchase(s) with total amount (including S&H) over US$40. Please make sure the Money Order is an INTERNATIONAL one with correct payee name and mark clearly inside the envelope your ebayid and item no such that we know who is sending the money order. |
| Q:How could I know you have mailed out my item? |
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| A:After mailing out your item, we will send you a confirmation email with the mailed out date and tracking number for your information. If your email address does not work, please let us know beforehand such that we can inform you at the right time. |
| Q:I have paid with Paypal for an item. When will you mail it out? |
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| A:Normally, we will mailed out the paid item within 1~2 working days. We will postpone the mail out process because :
1. The payment is made during public holidays in Hong Kong for which we are unable to process your shipment.
2.There are other items still within the bidding process by the same customer and we will wait till it ends to ship. |
| Q:Will you accept cash? |
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| A:No, we do not accept cash even it is mailed with registered mail as the process for mailing cash is rather unreliable and the buyer bears all the risk for losing the money. We are responsible for our customer and not willing to risk our customers in any process to lose money. |
| Q:Why there is a range for some of the measurements? |
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| A:For some of the clothes, the material is rather stretchy. For such clothes we will take the measurements with a range from without being stretched to almost fully stretched. |
| Q:It has been a long time that I have not received my purchased item? |
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| A:The normal cause of not able to receive items is when there is nobody to receive the parcel at the mailed address, a notice will be left by post office informing the recipient to collect the parcel from the post office. Such notice may be ignored. You can call your local post office and quote the tracking number to check. |
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