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| Q:Do you combine shipping? |
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| A:Yes we combine shipping. If the order exceeds 70lbs we will have to ship in two boxes. We will e-mail you and give you the best rate possible. |
| Q:When can I expect my order to arrive? |
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| A:We ship items Monday through Friday. After a payment has been received we will ship the next available day. International orders fall under the same guidelines but take somewhat longer to process. |
| Q:Can I use my UPS or FedEx account to ship domestic or international items? |
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| A:We do not ship on customers' UPS or FedEx accounts. |
| Q:Is there a charge for local pickup? |
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| A:There is no charge for items picked up at our facility. |
| Q:What if I want to pick up my item? |
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| A:We are located at 316 Walnut Ave. SE, Roanoke, Virginia. Please contact us at 540-904-7090 if you need help getting here. We accept pick-ups Monday through Friday from 8am to 4pm. Items left over 60 days (two months), will be considered abandoned and re-listed. |
| Q:Do you ship to APO and FPO addresses? |
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| A:Due to multiple lost packages by this method, we do not ship to APO and FPO addresses. |
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