Defective Merchandise: Is handled by the manufacturer as warranty issue. Please Let us know and we will contact the manufacturer directly for repair or exchange. We are not responsible for warranty or repairs. Email us at email@example.com.
Items Returned with an RMA Number:
You can call us toll free 1-877-723-6548 or email us at Sudmanenterprises@gmail.com for a mandatory Return Authorization Number (RMA). All Returned items are subject to 15% restocking fee if you are requesting money back and Original shipping fees /costs will not be returned.
Items Returned without an RMA Number:
You can only do a return with a RMA number. In order to provide prompt service and processing with out a RMA number your return could be delayed for a long period of time. We also charge 20% restocking fee if an RMA number is not used.
Unopened items can be returned for exchange and will be credited full item value minus original shipping. Buyer must pay new shipping to return the item.
Returns must be received within 30 days of the invoice date.