 |
| Q:Will you ship to an alternate address than I have listed with ebay? |
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| A:For your protection, we will only ship to the confirmed address with Paypal or the billing address of your credit card. If you have any additional questions, please feel free to contact us at 888-459-4081. |
| Q:Does this tire have White or Black Lettering on the sidewall? |
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| A:Within the listing, there is a black and red box entitled "Features". The sidewall marking for the tire is displayed within this box. If you have further questions, please call us at 888-459-4081. |
| Q:My question isn't answered here. How can I reach you? |
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| A:If you have questions which aren't answered here, please call us at 888-459-4081. |
| Q:Will these fit my vehicle? (eBay Compatibility) |
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| A:eBay provides a compatibility guide in every listing. It is located just below the "Item Specifics" box within the listing. The compatibility guide supplied by eBay is very general and does not cover every possible fitment. We can verify fitment for nearly any application by phone. Please call us at 888-459-4081. |
| Q:Do you accept checks, money orders or wire transfers? |
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| A:In some circumstances we will accept personal checks. Please note there is a 15 day hold time for payment to clear. Postal money orders are also accepted. If you have any further questions please feel free to call us at 1-888-459-4081. |
| Q:Do you accept PayPal or credit cards? |
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| A:Yes, we accept Paypal. We can also complete your order over the phone at 1-888-459-4081 if you choose to pay with a credit card. |
| Q:What credit cards do you accept? |
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| A:We accept all major credit cards. American Express, Visa, Mastercard, Discover, and Car Care One. Please contact us at 888-459-4081 if you have additional questions. |
| Q:Do I have to pay taxes on this item? |
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| A:If you are located in Arizona, Texas, or Ohio we have to charge state sales tax on any items purchased from us regardless of which state it ships from. |
| Q:Do you accept eBay coupons, gift cards or gift certificates? |
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| A:Typically these are redeemed through Paypal, we will not accept the offer if paid with a credit card over the phone. Please contact us at 888-459-4081 if you have additional questions. |
| Q:How do I confirm that an eBay gift card, gift certificate or coupon was applied to my order? |
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| A:You will see the discount on Paypal when the redemption code is entered on the payment screen. |
| Q:I want to pay with paypal, what is your paypal email address? |
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| A:auctions@discounttiredirect.com |
| Q:Do you have more information about this product? |
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| A:We strive to put as much information as possible about our products on the listing page. If you're unable to find the information you need, we welcome you to call us at 888-459-4081 and one of our agents will be happy to assist you! |
| Q:Is this item new? |
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| A:All tires and wheels we sell are brand new, first quality products from the manufacturer. We do not sell any blemishes or seconds. We welcome the opportunity to answer any questions you may have prior to your purchase. Please feel free to call us at 888-459-4081. |
| Q:How old are the tires you're selling? |
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| A:We sell only brand new, first quality products. Our inventory turns over very quickly, so be assured you will receive the newest inventory we have available. If you have any further questions, please feel free to call us at 888-459-4081. |
| Q:Do you ship to post office box, APO, FPO, HI, AK or PR? |
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| A:Yes, we ship via USPS to APO, FPO, and Puerto Rico. Please contact us at 888-459-4081 and we'll provide a shipping quote. (Buyer is responsible for all shipping charges) |
| Q:Do you offer next day air shipping? Second day air? |
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| A:Yes, we do offer next day air shipping but please note that this option is expensive due to the weight of tires and wheels. Please contact us at 888-459-4081 if you have additional questions or would like a price quote. |
| Q:How long will it take to get my item? |
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| A:Most items ship same day as payment is received. Depending on shipping zone transit is typically 1-7 business days via UPS Ground. Please contact us at 888-459-4081 if you have additional questions. |
| Q:How much is shipping and handling? |
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| A:Here at Discount Tire, shipping is FREE within the contiguous 48 states and there is never a handling charge. |
| Q:What shipping methods do you use? |
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| A:We ship via UPS ground within the contiguous 48 states and Canada. We can also ship via USPS to Military boxes, Hawaii, Alaska, and Puerto Rico. For an delivery price quote, please contact us at 888-459-4081 and we'd be happy to assist. |
| Q:Where do you ship from? |
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| A:Our 3 distribution centers are located in Arizona, Texas and Ohio. We will use the nearest location that has stock at the time of purchase. |
| Q:Where is my item? |
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| A:The item could be located in any of our three locations. We would ship from the nearest location that has inventory at the time of purchase. To check location prior to purchasing, please contact us at 888-459-4081. |
| Q:Where is my tracking number? |
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| A:Tracking will typically be emailed within 24 hours of your invoice being finalized. If you do not receive a tracking number be sure to check your spam folder in your email account. If that doesn't work, please feel free to contact us at 888-459-4081 and we'd be happy to assist you! |
| Q:Is product available for local pick up? |
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| A:If you live in Columbus Ohio, Phoenix, Arizona or Dallas, Texas the product is available for pick up from our distribution center as long as we have stock in that location. For local pick up, please call us at 888-459-4081 to arrange. |
| Q:What is the cost for shipping to Canada? |
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| A:We offer FREE shipping to Canadian customers as well! Since we are a non resident importer, we collect all duties, brokerage fees and taxes up front. This equates to $60.00 per light truck tire, $50.00 per wheel and $40.00 per p-metric tire. If you have additional questions, please feel free to contact us at 888-459-4081. |
| Q:Why can't you ship Nitto Tires into Canada? |
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| A:Due to contractual obligations with Nitto Tire North America, we can only ship Nitto tires within the United States. We can ship all of our other products into Canada. Please feel free to contact us at 888-459-4081 for further details. |
| Q:Am I able to purchase more than the quantity in the listing? |
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| A:Yes! We create different listings for lots of 1, 2, and 4 tires. If you don't see a listing for the number of tires/wheels you need, please search our eBay store. Alternately, please feel free to call us at 888-459-4081. |
| Q:How do I pay with a credit/debit card? |
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| A:Unfortunately at this time we are not able to take credit/debit cards through a check out via eBay. To pay via credit/debit card we will need you to call us at 1-888-459-4081 and the first available agent will be able to help you. |
| Q:Who are you? |
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| A:Discount Tire Direct has been in business for over 50 years and we have built relationships with all of the top tire and wheel manufacturers. We take pride in offering the lowest prices, the most choices and the best customer service in the industry. We are the industry's #1 resource for Tires and Wheels. |
| Q:Will you leave me feedback for this transaction? |
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| A:Yes our feedback is automated and leaves positive feedback after positive feedback is left for us. Here at Discount Tire we strive to be the best. Please contact us before leaving a neutral feedback or negative feedback. Please allow us the opportunity to fix any issues. |
| Q:Do you have a phone number I can call? |
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| A:Yes, we can be contacted toll free at 1-888-459-4081 |
| Q:Do you accept Returns? |
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| A:We stand behind the products we sell and are committed to your satisfaction! If you have a problem with your purchase, please call our Customer Care Team at 888-459-4081! |
| Q:Can I take my product to my local Discount Tire store and have them installed? |
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| A:Yes you can go to one of the Discount/Americas Tire stores. There will be a fee of $19.99 per tire for installation: which includes rubber valve & lifetime computer spin balancing. If you have a vehicle with TPMS add $5 per tire. |
| Q:Do you have an installer in my area? |
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| A:We have a list of recommended installers at: http://dt.know-where.com/DiscountTireInstaller/ |
| Q:Am I able to purchase the Certificate for Free Replacement/Road Hazard Protection on these tires? |
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| A:YES! The Certificate for Free Replacement program is available for purchase. Please scroll down in the listing to the "Accessorize this Item" box just above the description. After entering vehicle information, you will have the option to purchase our Free Replacement Certificates. If you have further questions, please call us at 888-459-4081. |
| Q:Am I able to purchase Heat Cycling services for Competition Tires or Studding services for Winter/Snow Tires? |
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| A:YES! We offer Heat Cycling services for Competition/Drag Racing Tires. We also offer studding services for Winter/Snow Tires. These services are offered for $15 per tire. Please scroll down in the listing to the "Accessorize this Item" box just above the description. If you have further questions, please call us at 888-459-4081. |
| Q:Am I able to purchase a different size or brand than you have listed? |
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| A:If you are looking for a size or brand we do not have listed, please call us at 888-459-4081. If we don't already have the product in stock, we will find what you're looking and create a special listing for you. |
| Q:Am I able to purchase Valve Stems, Lug Nuts, or TPMS Rebuild Kits with my tires or wheels? |
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| A:YES! Valve Stems, Lug Nuts, and TPMS Rebuild Kits are available for purchase. Please scroll down in the listing to the "Accessorize this Item" box just above the description. After entering vehicle information, you will have the option to purchase these items. If you have further questions, please call us at 888-459-4081. |
| Q:When can I expect my order to arrive? |
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| A:Typically we are able to ship within 24 hours of receiving payment. We are able to get most products to our U.S. customers via UPS ground within 3-5 business days. For Canadian orders UPS ground will typically take 5-10 business days. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping is free to the Continental U.S. |
| Q:Do you ship internationally? |
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| A:We ship to the US and Canada only. |
| Q:What are the fees for shipping to Canada? |
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| A:We offer FREE Ground Shipping to Canada.
Discount Tire Direct is a Non-Resident Importer into Canada.
We collect sales taxes and duties on behalf of the applicable Canadian government agencies and bill you in advance for them. These fees will be included in the total price of your order.
No additional fees will be collected by UPS upon delivery. |
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