 |
| Q:So, what exactly does your 30 day guarantee mean? |
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| A:We strongly recommend checking any open box unit upon receipt, to confirm it meets your expectations. We honor our guarantee for 30 days from the date of purchase. |
| Q:What is your shipping policy during the holiday season? |
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| A:Our warehouses stop shipping on Thursday December 23. If you want your package delivered by Dec 25 we recommend placing your order by or before December 16. |
| Q:How much is shipping to my country? |
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| A:On every auction page, Dyscern has a shipping calculator that is keyed to the specific item's weight. It is in the shipping section of the page. You can find it by looking for the UPS truck icon on the auction. It will open our UPS shipping calculator. Please note your government will assess taxes, customs and duties on top of the purchase price. |
| Q:What methods of payment do you accept? |
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| A:Dyscern accepts MasterCard, Visa, American Express, and Discover via PayPal. We also accept eChecks via PayPal (please note that your item will not ship until payment clears). |
| Q:What is a confirmed PayPal address? How can I confirm my PayPal address? |
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| A:PayPal provides detailed instructions on how you can confirm your address in their help section. Should you continue to have issues, you can contact PayPal customer support 24 hours a day at 1-888-221-1161 in the United States and Canada and +1 408-376-7400 outside the United States. |
| Q:I live outside the United States. Are customs, duties and taxes charged? |
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| A:Yes. Customs, duties and taxes are due for any shipment sent by Dyscern outside the United States. Dyscern is required by law to provide an invoice with each package sent outside the United States. We cannot ship internationally as a gift. |
| Q:Can you send me the ESN on the phone before I bid? |
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| A:The ESN number is not always captured in the database. Dyscern has a 30 day guarantee on all its units, and activation is fully covered under the guarantee. In the unlikely event of a problem with activation, Dyscern will either resolve the issue or provide a full refund. |
| Q:Is the phone I am looking at unlocked? Will it work on my carrier? |
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| A:In the title of every auction page, it will either state the compatible carrier (e.g. Cingular) or "Unlocked". If it is unlocked, it will work on any GSM provider worldwide. Please note Sprint and Verizon will not work with unlocked phones as they are not GSM providers. You must by a phone with Sprint or Verizon in the title. |
| Q:What accessories are included with the auction? Is a particular accessory included? |
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| A:Unfortunately we are not able to provide any additional information in regards to an item's condition, functionality, contents, or features aside from those included in the product details. We make every effort to provide full and accurate descriptions of our products. |
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