Order Processing & Payments
We generally (not a guarantee) ship most orders within 2 business days (Monday-Friday) after we receive a cleared Paypal payment. Sometimes, it may take up to 5 days because of a slow order notification from eBay or Paypal, holidays or an inventory discrepency.
For all orders, we only accept U.S. dollars payments via Paypal.
Orders are normally shipped within 1-2 business days after payment is received (This excludes weekends, U.S. nationally observed holidays and during the week prior to and after Christmas and New Year's holiday).
U.S. orders - Will normally be shipped via FEDEX Ground, USPS First Class Mail or USPS Priority Mail with FREE delivery confirmation. Some order may be shipped via USPS Parcel Post or UPS. If an item or the total combined price of an order is over $120 dollars then insurance is included in the price of the item.
International orders - Will normally be shipped USPS First Class Mail International, International Express Mail, Parcel Post or Global Priority Mail. If an item or the total combined price of an order is over $100 USD then the order will be shipped USPS International Express Mail. (See our International Orders page for further information).
- We are not responsible for items held or confiscated by customs; nor are we responsible for any import taxes (sometimes called Duties or VAT).
Returns & Exchanges
If you would like to return your item, please send us a message through ebay and we will send you an RMA number and return instructions. Once your item is received, we will refund the total order amount minus our original shipping cost to send the item to you. If there is any error on our part, we will glady refund your standard shipping cost to send the item back to us.
Please note - We do not accept returns for any hazardous materials such as gun oils, liquids, chemical agents or batteries. We also do not accept returns for opened DVD's, light bulbs or under garments.
We leave positive feedback for our buyers immediately upon payment reception and we ask the same in return from you at your earliest convenience.
Customer service is important to us and many issues can be resolved simply by sending us an email.
Please, Please Please....prior to posting a neutral or negative feedback, allow the opportunity to address your specific concerns.
By purchasing from eCop! you acknowledge that you:
- Are at least 18 years of age.
- Are not in violation of any law or code set forth in the locale in which you reside by possessing items obtained from eCop!
- Understand that we are not responsible for any misuse of items purchased from eCop! and further understand that all items should only be used legally and for it's intended purpose.
- Have read and agree to our store policies (and if applicable the International Order page).
Thank you for doing business with eCop!
Porter Internet Sales LLC DBA eCop! Police Supply