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All products sold by eric8090 (FreeShippingOnline.com) offer a 30 day satisfaction guarantee unless otherwise stated. All returns will be evaluated and tested upon receipt by our technical team.
| Return Policy |
Within 30 Days* |
30 to 45 Days* |
| Unopened, Unused, New |
Full Refund |
15% Restocking Fee |
| Opened, Used |
15% Restocking Fee |
15% Restocking Fee |
| Defective, DOA (Dead on Arrival) |
Full Refund |
Replacement or 15% Restocking Fee |
*Starting from ship date by carriers. No refunds and/or exchanges after 45 days.
Exception: Duplication Hardware can only be returned within the existing terms of the manufacturers' warranty. |
30 Day Satisfaction Guarantee - All returns are subject to the following:
A Return Merchandise Authorization number is required for all returns
You must obtain a Return Merchandise Authorization ("RMA") number within our return policy period. Eric8090 will not accept returns without an RMA number and materials will be sent back on sender's expense. RMAs are valid for 15 days, within which the return must be received by Eric8090.
Our return address is:
c/o: FreeShippingOnline.com
167 Mason Way, Suite # A-5
City of Industry, CA 91746
All product return for refund or exchange must include the original packaging
Customer agrees that all returned products will be 100% complete, in re-saleable condition. Accessories such as the warranty card, software CD, all cables, manuals and any other components within the original packaging must be included in the return. Freeshippingonline.com may refuse the return if the product is not returned with the complete package.
All returns must be shipped freight prepaid and with a tracking number
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by Freeshippingonline.com.
Physical Damages to any product will void the product抯 warranty and eligibility for return
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.
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