 |
| Q:What is your return policy? |
|
| A:All of our factory refurbished products include a 14 day money back guarantee (excludes shipping charges). If your refurbished Passport is dead on arrival we will promptly exchange it for another entirely at our expense via expedited shipping. |
| Q:When can I expect my order to arrive? |
|
| A:All Passport detector orders ship only by UPS. The default method is UPS Ground, 2nd Day Air is optional. See UPS' Ground Time-In-Transit Map and enter ship from zipcode: 45069
http://www.ups.com/maps?loc=en_US&WT.svl=SubNav
Accessory only orders ship by USPS 1st class mail, transit time is usually less than 5 business days. |
| Q:Do you ship to Canada/Internationally? |
|
| A:No we do not. We currently only ship to addresses within the United States. |
| Q:Do you have any X50s? Are these X50s? |
|
| A:Refurbished X50 listings are clearly listed as "X50". If our listing description only says "8500" then they are the original 8500 non-X50 model, which leads to the next question... |
| Q:What is the difference between the original 8500 and the newer 8500 X50? |
|
| A:The major differences between the 8500 and the X50 is that the 8500 does not have selectable POP mode radar and the 8500's Ka long range sensitivity is slightly less than that of the X50. |
| Q:How do I know that you are really Escort and not an unauthorized dealer? |
|
| A:There are several ways to confirm that we are actually Escort Radar
1 Our identity has been verified by eBay. See our 'about me' page and notice the 'identity verified' logo next to our eBayID: escortradar
2 Call our customer service dept 800-543-1608 and ask them if eBay seller 'escortradar' is really Escort. NOTE they cannot fulfill eBay orders |
| Q:Do you plan to offer any refurbished Passport 9500i's or 9500ix's? |
|
| A:No and probably will not for quite a long time. We are able to offer refurbished products here on eBay due to our trade-in program. This provides previous Escort customers with a less expensive upgrade path to try our latest technology and shows that we value our customer's loyalty. |
| Q:Can I buy an owners manual from you for my Passport XXX ? |
|
| A:Not from escortradar on eBay. Our customer service department may be able to help you with purchasing an owners manual, depending on the model. We do have many available to download for FREE on our website in pdf format, http://www.escortradar.com/manuals.htm
Escort Radar customer service can be reached at 800-543-1608, Monday-Friday, 8am-6pm EST |
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