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FREQUENTLY ASKED QUESTIONS

 

    Company Related Questions:

  • Q: Who is Gem Stone King?
  • A: Please visit our About Us page.

  • Q: What are your business hours?
  • A: Our business hours are Monday thru Friday, 09:30am to 6.00pm, excluding holidays. If your question is not answered in our Frequently Asked Questions, please feel free to email us.

    Payment Related Questions:

  • Q: I am skeptical of buying jewelry on the Internet. What assurance can you give me?
  • A: The best advice we can give you is to check our background record on selling over the internet in different web platforms such as eBay, Channel Merchant. You can check our great feedback score record by clicking here.

  • Q: Can I pay by check?
  • A: The best advice we can give you is to check our background record on selling over the internet in different web platforms such as eBay, Channel Merchant. You can check our great feedback score record by clicking here.

  • Q: What methods of payment do you accept?
  • A:

    You can pay with MasterCard, Visa, American Express and Discover cards and all payments are processed by PayPal.

  • Q: I want to pay via PayPal, what is your PayPal email address?
  • A: Our PayPal.com email address pay@gemstoneking.net

  • Q: How do I check If my payment via PayPal has gone through?
  • A: The easiest way to find out if a payment has been sent by PayPal is to log into your PayPal account and click on the History tab. The History section will show you all the payments you have successfully sent.

  • Q: What is the checkout procedure and why is it important?
  • A: Checkout is a step after you have added items into your "Shopping Cart" and before you send the payment. Think of checkout like a shopping cart, Items that you have purchased from us are automatically stored in your cart. When you are done with shopping you have two options:

    1. Check-Out Now! :Click on the Check-Out Now! button at the top of each listing page to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation from us.

    2. Check-Out Later : If you do not choose to Check-Out Now, you will later be notified via e-mail that you have items in your "Shopping Cart". There is no need to contact us to arrange payment. We will automatically send you an e-mail within few hours after leaving our web site. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.

    * If you have chosen PayPal as a payment method our checkout will allow you to go directly to Paypal.com. Before sending any payment we request you to do the checkout, this way we have all your shipping and order information and we can ship your order A.S.A.P

    Shipping Related Questions:

  • Q: How long will it take to receive my item?
  • A: Please allow 4 to 6 days to receive an item after we ship it.

  • Q: Do you ship to an Unconfirmed Address?
  • A: In the United States we will only ship to a PayPal’s member confirmed address If you are an International customer we will ship if you are International Verified We will not ship domestically (in the United States) to and unconfirmed address so please do not ask. This is for your protection and ours as well.

  • Q: Do you ship International?
  • A: We do ship to most countries with the exception of some, please visit this page for most accurate list of excluded countries. We will ship by the best possible method either United Parcel Service (UPS) or the United States Postal (USPS)Service by Registered Mail. Shipments are made within 48 hours of payment receipt.

    Customs and Import Duties: Your country of residence may impose duties or levy some charge that you must pay because your order originated outside of your home country. These fees are your responsibility and are separate from the cost paid to joggles for your merchandise and shipping.

    Please do not ask that we mark the customs tag as a "gift" or to value the order at less than what you paid for the merchandise. Our doing any of those things is fraud. Thanks for understanding.

  • Q: Does the Shipping & Handling fees include insurance?
  • A: Shipping & Handling and Insurance fees are all included in the shipping rates.

    Please visit our "Shipping Rates" page for most accurate rate information.

  • Q: Can I combine multiple items into one shipment?
  • A: If you purchase your items together and Ebay provides us a single purchase order then we automatically ship all the items together. If you purhcase them at different time and we end up with multiple purchase orders, then you have to contact us and request so we can combine the shipment and you save money.

  • Q: If I send payment today, how fast can you ship?
  • A: If we receive your payment before 10:00 AM, we can ship your order out the same day. Orders paid by personal check will be shipped once the check clears which can take up to 10 business days. We ship Monday thru Friday - our shipping department is closed over the weekends and on holidays

  • Q: Can you do expedited delivery?
  • A: Incase you cannot select the desired shipping method at the checkout, please contact us immediately so we can help you and guarantee expedited delivery.

    Please visit our "Shipping Rates" page for most accurate rate and delivery time information.

    Return Related Questions:

  • Q: If I am not satisfied can I get my money back?
  • A: Even if you are satisfy you can send the item for FULL REFUND no question asked. We are proud to have an unconditional, 'no hassle-no questions asked' 14-day money back guarantee. All our items come with a 100% guarantee. Should you not be satisfied with your merchandise for any reason, you may return it within 14 days after receipt and receive a refund. We offer 100% satisfaction guaranteed on all our sales. We pride ourselves in carrying high quality items and we hope that you will be pleased with your order.

    We want you to be 100% happy with the products you receive! If you are not satisfied with your purchase call us at 1-877-706-5333 or 212-869-6776 anytime between the hours of 9:30 a.m. to 6 p.m. EST, Monday through Friday, within 14 days of receiving your order for a return authorization number.

    Product Related Questions:

  • Q: Do you resize rings?
  • A: You can easily select your desired ring size when you visit our checkout system.

    After you click the "Checkout Now" button you will see a drop down menu in the middle of the screen that will allow you to select your desired ring size.

    If you choose to checkout via "PayPal Express" you will have to complete the PayPal steps and then you will be redirected back to our checkout system to select the ring size you desire.

  • Q: Do we offer appraisals or certificates?
  • A: To guarantee the reliable quality of this item and give you the ultimate peace of mind and confidence, we have provided you with a Certificate of Authenticity containing a detailed grading report, FREE OF CHARGE! Every certificate includes detailed information about the 4 important characteristics of a diamond (the 4 C's): color, cut, clarity. and carat weight; a picture of the item, and the appraisal value.

  • Q: What are the color enhanced diamonds?
  • A: Color enhanced diamonds are natural diamonds that have undergone a coloring technique/procedure based on high energy particle technology.

    Click here to learn more about color enhanced diamonds.

  • Q: Is the color permanent?
  • A: These diamonds are called color-enhanced diamonds and are completely safe to wear and the colors produced are permanent except for color treated PINK diamonds. Please see care guide for enhanced diamonds. Color enhanced diamonds can be treated as any other diamond except when there are processes involving extreme heat (572° F). When a ring is given for resizing, for example, the client should inform the jeweler that the diamond is color enhanced so that the proper precautions can be taken.

  • Q: Why color a diamond?
  • A: Natural color diamonds are so beautiful but yet so rare and therefore so expensive. With today's technology it is possible to take a colorless diamonds and permanently add colors to them.

  • Q: Can I get my color enhanced diamond certified?
  • A: Yes the Gemological laboratories are now issuing diamond certifications for color enhanced diamonds.

  • Q: What are the clarity enhanced diamonds?
  • A: Clarity Enhanced diamonds are real natural diamonds. The principle of Clarity Enhancement is to make natural diamond imperfections invisible. Almost every diamond has minute imperfections and fissures. When light rays travel through a diamond the fissure reflects the light in such a way that it becomes visible. It is these fissures that are made invisible through enhancement. After the enhancement process the light rays are able to travel through the fissure instead of reflecting off of it, giving you a visually more perfect diamond.

    Clarity enhanced diamonds can be reversed in an extreme heat condition, in case such as this you may return the item to GemStoneKing and we will retreat or replace it with a new same item purchased.

  • Q: What is the source of all your diamonds?
  • A: All our rough diamonds have been purchased from legitimate sources not involved in funding conflicts and in compliance with United Nations resolutions. We hereby guarantee that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

  • Q: Are the items you are selling brand new?
  • A: We only sell brand new items. We do not sell used jewelry.

  • Q: Do you sell real jewelry?
  • A: All our jewelry is real and genuine.

  • Q: Why are your prices so low in comparison to retail stores?
  • A: We are a jewelry wholesale company, and the prices we offer are the price that we would normally sell to other wholesalers and jewelry stores. A typical jewelry distribution channel involves 4 to 5 middlemen representing 300 to 400% in added cost. Putting our products on eBay allows us to interact directly with the consumer at tremendous savings.

  • Q: Where should I keep my diamond jewelry?
  • A: We recommend that all diamond jewelry be stored in soft cloth pouches when not being worn.

  • Q: How should I take care of my diamond jewelry?
  • A: Exposure during ordinary wear to perspiration and household chemicals, like chlorine and hairspray, can cause buildup that dulls the surface of the diamond. We recommend periodic cleaning to keep the diamond sparkling and refractive.

OUR 14-DAY MONEY BACK GUARANTEE

  • All purchases are 100% risk-free. If you are not
    satisfied, simply return the merchandise for a refund.
  • See details

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