We truly understand how important our customers are to our eBay business and we strive to give 5 Star Customer Service. We are here to resolve a problem if you have an issue with your purchase and we will take care of it promptly without the need for a case to be opened or negative feedback left. Just a simple email and we will quickly respond to work it out with you.
Unfortunately, eBay has recently changed the communication process between buyers and sellers when a problem or issue now arises. They have made it confusing for buyers to just email the seller and let the seller resolve the problem quickly.
For example, If a buyer has an issue with an item and wants to simply contact the seller for a resolution, eBay now has it set up in the (CONTACT SELLER OR RESOLVE A PROBLEM SECTION) that certain topics a buyer chooses or clicks on, will automatically make the buyer (without their knowledge) open a case against the seller, even though the buyer had no intention on opening a case.
This new communication process eBay has set up is detrimental to sincere, hard working sellers whom run a trustworthy business and who are willing to promptly resolve issues to make their customers happy as the end result. Numerous Needless Unnecessary open cases that eBay shrewdly forces a buyer to open without their knowledge and without warrant ) can ruin a seller’s top rated status, give (Ridiculous) defect ratings for open cases and eventually put the seller out of business.
If you have a problem or issue with your purchase, PLEASE simply contact us by clicking contact seller and choosing either of the last 3 topics (SHIPPING, DETAILS ABOUT ITEM or OTHER) and you will automatically be directed and be able to just send a message and give us a chance to resolve it first without a case needing to be open.
I feel buyers have to be aware of these changes so they are not unknowingly coerced to communicate with the seller by being force to open a case.