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GENERAL RETURN & EXCHANGE POLICY
Damaged or defective items should be returned within 14 days of delivery for MONEY BACK or an EXCHANGE replacement of same item(s). The item(s) must be received with all accessories originally included in the sale to qualify for an exchange. Please call 609-398-6500 to receive the returns/shipping authorization. Please see specific item for detailed return policy.
Item(s) must be returned within 14 days of delivery. The item(s) must be received in the same condition as when it/they were sent, including all accessories originally included in the sale, to qualify for a refund. The customer is responsible for return shipping costs (tracking is recommended).
GUITARS AND ELECTRONICS RETURN & EXCHANGE POLICY
At GrassRootsMusicStore, we are committed to providing our customers with the highest level of service and value! We stand behind the products we sell and we offer an excellent return policy to ensure your satisfaction! We offer a 14 day money back guarantee if the item differs from what was pictured or described in the listing. Item(s) must be returned within 14 days of delivery. Merchandise must be in the same condition in which you received it and should be properly packaged. Return shipping will be at the customer's expense. No shipping fees will be refunded. If your purchase was eligible for Free Shipping, the original shipping cost incurred by GrassRootsMusicStore for the delivery of your merchandise, will be deducted from your credit or refund.
Shipping Tips
USA Media Mail and Parcel Post can be slow (7-10 days). USA Priority (3-5 days).
International First Class DOES NOT offer tracking (2-4 weeks). International Express and PRIORITY DOES include tracking, insurance is available (7-10 days).
Thank you.
GrassRootsMusicStore
1045 Asbury Avenue
Ocean City, NJ 08226
Phone: 609-398-6500 | 
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