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Frequently Asked Questions

Payments FAQs

How long do I have to pay?
Payment is due within 7 days.

What type of payments do you accept?
We accept PayPal, Visa, MasterCard, American Express and Discover. We will also accept promptly mailed money orders. When paying via PayPal or Credit Card, the address must be verified in order to accept payment and ship the item. We will not change the ship to address to something other than the address provided to PayPal as it is against their rules.

Why did you file a non-paying bidder complaint?
Our system will automatically file notices when they are eligible. This is just a notice and won’t affect your ratings unless the process is completed. Even if you contact us and let us know, the automated system will complete this task. As long as the payment is received within the allotted timeframe there are no strikes issued.

Can cancel my order?
If an order hasn’t been processed or shipped, we can attempt to cancel the order. Although we cannot guarantee it can be cancelled, we will do our best to accommodate you.

Shipping FAQs

Do you combine shipping?
In most cases we will combine items in the same box for shipment. In certain cases, we may not be able to combine the items and they will be shipped separately at no additional charges.

When can I expect my order to arrive?
The delivery time varies based on the product you ordered handling time, and your location. In most cases standard free delivery should arrive to you within 5-10 business days.

How much is the Shipping and Handling Charge?
Please see the item specifics as each item varies.

How do I change my shipping address?
The shipping address needs to be correct in your PayPal account when you place and pay for the order. We cannot change the shipping address to something other than what was provided in PayPal. If your order hasn’t shipped, we can attempt to cancel it so you can change the address and make a new payment.

International Shipping FAQs

We will ship internationally, however all of our products may not be eligible for international shipments. This varies depending on the licensing agreements with the manufacturers.

Can you ship via First Class International Mail?

No, I am sorry we cannot. We are required to send items with online viewable tracking. And since the Priority mail is the only service that has that feature, we must use that.

Why is International shipping so expensive?
We must ship everything with online viewable tracking. The only service that offers that through the United States Post Office is Priority International Mail. Therefore we have to use that service, and unfortunately the fees with that are high.

I already paid postage, why am I being charged to pick up my international package?
Most Countries charge the consumer a tax to import products. The tax varies by Country and to get specific details you would need to contact your local post. The charges paid for shipping include transport only, not any Duties or Taxes that may be owed to your Government.
 

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