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Return Policy

We hope that you are happy with everything you ordered; however we do understand sometimes things are not quite right. Please read and follow the Return Policy guidelines below, also found on the back of your packing slip included with your shipment

Returns are accepted when received back in our warehouse within 45 days of the date of receipt for a refund. Returns will be credited to your original form of payment less the original shipping costs incurred to send the item to you, even if shipping was originally included in the price.

Special Orders / Personalized items are not eligible for return. These items will be noted as non-returnable on the product detail page.

To receive credit, items MUST be returned in the original manufacturer's condition. If items are returned missing tags, packaging, UPC codes or altered a restocking fee of up to 70% may be assessed depending on the condition.

* We cannot accept returns of: items that have been used.

* We cannot accept returns of: Custom Orders, personalized items, partially used or opened items that are not resalable.

* Shipping charges are NOT refunded in cases of returned or refused / unclaimed items. Depending on the carrier used, refused items may incur shipping charges both ways to be deducted from the refund amount.

Please make sure that you provide a valid shipping address for USPS shipments. Items returned by carriers as invalid / unknown / refused will be refunded less the shipping costs we incurred to ship the item to you.

Where do I send my returns?
Please send the products securely packaged, with tracking and insurance to:

Returns Department
302 Franklin Street
Martinsville, VA 24112

Please include a copy of your packing slip or your order number so that we can reference your order upon receipt in our office.

How long will it take to get my refund?
Refunds are processed within 3 to 5 business days from the date it was received back in our office.

 

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