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Store Policies


Invoices / Checkout 

 

eBay will automatically combine all items you have won, and will allow checkout with the reduced shipping charges.

 

Payments

 

Payment is due within 7 days. We are happy to combine shipping; however payment must be received within 7 days from the first auction ending date and due to volume we are unable to extend this timeframe.  If you are looking at other items, the majority of our items are available for immediate purchase in our store for the same price as on auction.

 

Our system will automatically file an unpaid item alert for payments not received by the 7th day.   

 

We accept:

CREDIT CARDS - Please contact us for instructions on how to process credit card payments at ebay@homeandwalldecor.com or 855-267-9770.

CREDIT CARDS / PAYPAL - Credit cards are accepted through Paypal as well.  The ship to address MUST be filled in on Paypal's shipping form to ship there.  Please do not put the address in the notes section as we do not see it and your package will not be shipped to that address.  You can add addresses on your Paypal account by going to the My Profile tab, then click on add address.  Then use this as your ship to address, otherwise it will be shipped to your confirmed address as given.

 

Shipping

 

We ship most items within two business days, however ocasionally items are shipped from different warehouse locations and may not ship until the last expected ship day. Shipping time frames may be viewed under the item details. If this takes longer than 5 days, we will either ship the items in stock and ship the back-ordered item at a later date or notify you and give you the option for a refund or to continue waiting. 

 

  

Returns

 

Please read and follow the Return Policy guidelines below, also found on the back of your packing slip included with your shipment. 

 

Returns are accepted for items in new, unused condition when returned to us within 45 days of the date of receipt. A refund will be processed for the item purchase price only, the shipping charges are non-refundable.

 

If the order is placed with a free/discounted shipping promotion, any returns will have the regular shipping costs deducted as the order would no longer qualify for the promotion.

 

To receive credit, items MUST be returned in the condition they were received. All packaging, inserts, and accessories must be returned along with the product. If the item is damaged and non-resalable we will not provide a refund. Claims of damaged items are available for EXCHANGE ONLY!

 

Our Customer Service Department is extremely knowledgeable in all the product lines we carry, and we will be happy to help you with any questions or problems you may have.  

 

Customer Service

We strive to make your shopping experience a great one.  We are available by phone during our regular business hours and by email for extended hours.  Please do not hesitate to contact us with any questions, we are happy to help you.

Phone number:  855-267-9770        Hours: M-F 9 AM - 5 PM EST

Email:  ebay@homeandwalldecor.com

 


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