 |
| Q:MY SHIPPING COST SEEMS TO BE VERY HIGH FOR SUCH A LIGHT ITEM... |
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| A:We use an average weight of 3 pounds for over 20,000 listings of different parts. Please contact us or allow us to send you an invoice with revised shipping costs if you ordered an item that weighs less than 1 pound. |
| Q:Can you declare this item as a gift or for a lower price to help me with customs duties and fees? |
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| A:It is our company policy that we cannot declare this item as a gift or for a lesser amount as we can get in serious trouble for fraud. |
| Q:CAN I GET A PHOTO? |
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| A:We list thousands of computer parts on eBay and are currently working on obtaining photos for our listings. Instead of listing photos for identification, we use the manufacturer's part number. This is the best way to ensure you order the correct replacement part. |
| Q:WHAT DOES REFURBISHED MEAN? |
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| A:We purchase only Grade A refurbished items which are in excellent cosmetic and working condition, tested before shipping, and backed by our standard 30 day warranty. |
| Q:How do I get combined shipping if I purchased 2 or more items from you? |
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| A:Please request that we send you an invoice for Payment after you "Commit to Buy." We will then adjust the shipping charges and send you the correct invoice. |
| Q:SHIPPING COSTS FOR HEAVY ITEMS e.g. PRINTERS: |
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| A:We use an average weight of 3 lbs in all of our listings. If you purchase any of our larger items such as printers, racks, UPS batteries, monitors, etc., the actual shipping rate may be higher and you will be responsible to pay the difference. Please contact us before purchasing any known heavy items. |
| Q:DATA RECOVERY / DRIVE MATCHING INFO |
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| A:Unfortunately our company does not participate in any type of data recovery or drive matching. We list over 20,000 computer parts on eBay and it is very time consuming to go through them all to match firmware, date codes, etc. |
| Q:IS THIS PART COMPATIBLE WITH MY...? |
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| A:Our company provides computer parts based on exact part number matches. We are unable to advise on compatibility or offer any technical support at this time. Please visit the manufacturer's website (or check the part number on the item you're replacing) to ensure you are ordering the correct part. |
| Q:CAN YOU DECLARE THIS AS A GIFT OR FOR LESS TO HELP WITH CUSTOMS DUTIES AND FEES? |
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| A:It is our company policy that we cannot declare this item as a gift or for a lesser amount as we can get in serious trouble for fraud. |
| Q:Do you provide quantity discounts? |
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| A:Yes - in many cases we do! Frequently we have larger quantities available than shown. For immediate assistance call us at 760-806-2731, select option 1. |
| Q:Do you have photos available? |
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| A:We list thousands of computer parts on eBay and are currently working on obtaining photos for our listings. Instead of listing photos for identification, we use the manufacturer's part number. This is the best way to ensure you order the correct replacement part. |
| Q:Do you purchase equipment? I would like to sell my gear to you. |
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| A:No we are not interested in purchasing any additional equipment. Please do not solicit. Thank you. |
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