By making a purchase on
eBay, you agree to all KK Music Store's terms and policies.
Music Store eBay Standard Shipping Policy
(RESTRICTIONS MAY APPLY
circumstances, we do our best to ship most verified orders within 24 hours
(except orders placed on weekends) after receiving your payment. UPS Ground
shipments usually arrive within 6 business days; however, please allow up to 14
business days for delivery especially during peak seasons and severe weather
conditions. We ship almost entirely via United Parcel Service (UPS) for domestic
orders. Lightweight packages may be shipped via United States Postal Service (USPS).
Unfortunately, customers are unable to specify the carrier of their choice. We
ship worldwide to international destinations except for certain oversized items
(i.e. cellos, drum sets and upright bass). International orders are shipped
primarily by USPS.
items are excluded from this shipping policy. (Click here for
Oversized-item Shipping Policy)
All orders are subject to
a 24 hour verification delay while we confirm your billing information with your
financial institution. This is a necessary precaution to protect our customers
from credit card fraud and identity theft. To avoid delay, please ensure that
the billing address and phone number you provided matches what is on file with
your financial institution.
We cannot ship orders on
weekends. Orders placed on Saturdays, Sundays or national holidays will be
shipped on the next business day. Most PayPal instant payment orders,
credit/debit card orders are shipped within 24 hours. PayPal eCheck payment
orders may take up to 5 business days to clear and the money to appear in our
On rare occasions we may
face unforeseen delays shipping your order (i.e. large order volumes, weather
conditions or circumstances beyond our control). We will notify you by phone or
email if we determine your order will not ship by the timeframe as stated.
on most shipments to Lower 48 States.
*Does not apply to orders shipped to Canada and
*APO/FPO shipments can only be shipped via USPS
(7-15 business days) which requires an additional $10-$35 surcharge depending on
Hawaii, and US territories (Puerto Rico,
US Virgin Island)
can only be shipped via air services which require additional shipping charges.
Please call 1-877-232-8880 for a shipping estimate prior to completing a
purchase; otherwise a shipping charge will be calculated for you automatically
and added to your purchase.
eligible for returned, reshipped, and exchanged packages.
transit time is for reference only; delivery days may not be exact)
We offer Next Day, 2 Day,
and 3 Day shipping for most items. Expedited shipping is not available for
items being shipped to PO Boxes or APO/FPO destinations. Expedited shipping
rates are determined by weight and zone. To get an estimate or to upgrade your
order to expedited shipping, please contact us at 1-877-262-8880 (international
PO Box Shipping
We cannot ship to PO Box
destinations since we ship via UPS. Please provide a physical address for
We can ship most items to
APO/FPO destinations except heavyweight or oversized items such as drum sets,
cellos and cello cases. APO/FPO destinations can only be shipped via USPS and
may require additional handling charges.
KK Music Store gladly
accepts international orders; however, available products, shipping rates and
fees will vary. Please contact us at 1-877-262-8880 (international
1-909-243-7068) or via email: firstname.lastname@example.org for shipping estimates prior to completing a
purchase. We ship worldwide to international destinations except for certain
oversized items (i.e. cellos, cello cases, drum sets). International orders are
shipped primarily by USPS.
Orders that are shipped to
countries outside of the U.S. may be subject to import taxes, customs duties and
fees levied by the destination country (“Import Fees”). The recipient of an
international shipment may be subject to such Import Fees, which are levied once
a shipment reaches your country. Additional charges for customs clearance must
be borne by the recipient; we have no control over these charges and cannot
predict what they may be. Customs policies vary widely from country to country;
you should contact your local customs office for further information. When
customs clearance procedures are required, it can cause delays beyond our
original delivery estimates.
We will notify you via
phone or email of any delays in shipping your order by the last promised
shipping date if your order has been delayed. We will advise you the new
estimated shipping day or you may contact us to cancel the unshipped portion of
For your protection, your
order may be diverted to order verification. As part of the verification, we
will notify you via email to call us at 1-877-262-8880 (international
1-909-243-7068) or via email: email@example.com within 72 hours. If you do not contact us within 72
hours we may cancel your order and promptly issue a full refund.
During checkout, you will
be asked to provide a Ship To address (if different from Bill To) to where the
package will be delivered. If you do not provide a Ship To address, your package
will be shipped to the Bill To address; if your Bill To address is
non-deliverable, your package will be shipped to the verified Ship To address on
file with your Paypal account; if none of these information is available, your
order will be on hold while we contact you and obtain the necessary information
to process your order.
Tracking Your Package(s)
You will receive one or
more tracking numbers on the confirmation e-mail we send you when your order is
shipped. This tracking number can be used to check the status of your package
at our shipping carriers’ online stores:
U.S. customer service: 1-800-PICK-UPS
(1-800-742-5877), or firstname.lastname@example.org
Canceling an Order
We are committed to
process your order quickly; therefore there is a short period of time in which
you may cancel your order. You may cancel an order at any time prior to
processing at our center by calling 1-877-262-8880 (international
1-909-243-7068). Unfortunately, we are not able to cancel orders once they have
been shipped. Please refer to our Return Policy for return instructions.
Retracting or Canceling
Please see eBay’s policy
regarding retracting or canceling a bid:
Refusal of Delivery
If you refuse a delivery,
miss your delivery appointment(s), provided inaccurate/non-deliverable address
it is considered Refusal of Delivery. If an item is refused upon delivery for
any reason other than showing obvious signs of damage, you are responsible for
both original and return shipping cost and any other costs involved in the
delivery and return process.
Music Store Oversized-Item Shipping Policy
Music Store offers a number of large and oversized items that will require
special handling. Oversized items that require special handling will ship
separately from other items in your order. We use specialty carriers for
oversized items are shipped FREE unless otherwise specified on the product
detail page. Expedited shipping is not available for oversized-items.
Oversized items are processed and shipped from our warehouse within 1-10
business days, and are usually delivered within 1-6 weeks from the ship date. In
many cases your order will arrive sooner but we estimate 1-6 weeks because your
shipment may encounter delays caused by unforeseen circumstances. These items
are shipped via freight carrier directly to the shipping address you provided.
We are unable to ship oversized items to rural
routes, remote areas not in close proximity to areas commonly serviced by
freight carriers, APO/FPO addresses, P.O. Boxes,
and international destination.
If you have a freight forwarder within the 48 US states that is willing to
deliver to locations not serviced by our freight carrier, we may be able to
forward the shipment to your carrier. Please contact our customer service at
1-877-262-8880 for details.
Important Delivery Information
the item reaches your local distribution center, the freight carrier will
contact you 24-48 hours prior to delivery to arrange a date and time for
delivery. The phone number used to contact you will be the same daytime and
evening phone numbers you provided during checkout. Available delivery times
will vary by region and the freight carrier’s schedule.
carriers will provide standard oversized item delivery service or otherwise
known as a “curb side” or “lift gate” service. The delivery person will unload
the shipment from the truck; however, it is your responsibility to assemble
and/or install the item. Carriers will not necessarily bring the item into your
house, and they may not bring an item up stairs for delivery. An adult signature
will be required at the time of delivery.
oversized items will be delivered only to the nearest ground-level entrance of
your home, business, or residence. Some freight carriers may be able to carry
your item into a specific room or up stairs for an additional fee. Additional
fees may also apply for apartments, unusual driveways, or any other obstacles
which may be difficult for delivery.
apartment residents, the delivery will be brought to either the apartment
loading dock, or the nearest ground level entry of the apartment building.
Depending on the apartment building, some deliveries must be left at the
apartment’s main office.
signing the carrier’s delivery receipt please inspect the carton for obvious
damage; crushing, dents, creasing, etc., and indicate this on the delivery
receipt. Once you sign the delivery receipt and accept the shipment the driver
will depart and it will be your responsibility to unpack the item. The driver is
NOT required to wait for you to unpack the item and inspect it unless there is
visible damage to the package.
during delivery, it is obvious that there is damage, you may ask the driver to
open the carton and inspect the contents with you. Upon inspection, if damage is
found you may refuse the shipment and indicate, “Refused, due to damage” on the
delivery receipt. Be sure to keep a copy of the delivery receipt with your
damage notations and contact Customer Service immediately at 1-877-262-8880.
After accepting delivery, please keep all packaging materials for 30 days in
case you discover damage or defects after delivery.
need to make changes to a scheduled delivery after an order has been placed, you
can do so by contacting the freight carrier. Please contact our Customer Service
at 1-877-262-8880 to obtain freight carrier’s contact information. Please keep
your tracking number handy when you contact the freight carrier.
Additional fees may apply for the following:
Redelivery fees ranging from $50-125 will be charged if you miss your delivery
appointment. The decision to reattempt delivery is made solely at the freight
carrier’s discretion. Your item may be returned to our warehouse if the freight
carrier is unable to contact you for delivery or if you miss your delivery
appointment. In such situations, the cost of return shipping will be deducted
from your refund. Please see our Refused Delivery section below for more
the freight carrier contacts you to schedule a delivery appointment, you must
respond to their call within 1 business day. If the freight carrier has not
heard from you and needs to store your item, you will be charged storage fees up
to $50 per day. These daily storage fees may also apply if you cannot accept the
delivery within 3 business days of the carrier contacting you.
refuse or return a non-defective or non-damaged item, you will be responsible
for all actual return shipping costs plus $199 original shipping costs and a 10%
restocking fee of the items price. Return shipping fees range anywhere from $100
to $690, depending on the size and weight of the item and should be paid
directly to the freight carrier in advance. If not paid in advance, your return
shipping fees may be deducted from your refund after the item is received at our
freight carriers will do their best to arrange a convenient delivery time with
you. If you need to request a specific delivery time outside their normal
business hours, a “Time Specific” fee ranging from $75 to $125 may apply.
Available delivery times are made solely at the freight carrier’s discretion,
and certain days and times may not be available in all areas.
Stair Carry/Extra Labor Fee:
would like your item carried inside your residence, have it unpackaged, or
carried up any flights of stairs, extra fees may apply. Residences or businesses
that have steep uphill or downhill slopes leading to the entryway may also be
charged additional fees. These fees will vary depending on your individual
circumstances and can exceed $100.
extra delivery options are not available in all areas. To see if special
delivery options are available, please call our customer service at
purchasing an oversized item, you authorize kkmusicstore.com and/or the freight
carrier to assess additional fees to your credit card/original payment source as