Under normal circumstances, we do our best to ship most verified orders within 24 hours (except orders placed on weekends) after receiving your payment. UPS Ground shipments usually arrive within 6 business days; however, please allow up to 14 business days for delivery especially during peak seasons and severe weather conditions. We ship almost entirely via United Parcel Service (UPS) for domestic orders. Lightweight packages may be shipped via United States Postal Service (USPS). Unfortunately, customers are unable to specify the carrier of their choice. We ship worldwide to international destinations except for certain oversized items (i.e. cellos, drum sets and upright bass). International orders are shipped primarily by USPS.

Oversized items are excluded from this shipping policy. (Click here for Oversized-item Shipping Policy)

All orders are subject to a 24 hour verification delay while we confirm your billing information with your financial institution. This is a necessary precaution to protect our customers from credit card fraud and identity theft. To avoid delay, please ensure that the billing address and phone number you provided matches what is on file with your financial institution.

We cannot ship orders on weekends. Orders placed on Saturdays, Sundays or national holidays will be shipped on the next business day. Most PayPal instant payment orders, credit/debit card orders are shipped within 24 hours. PayPal eCheck payment orders may take up to 5 business days to clear and the money to appear in our PayPal account.

On rare occasions we may face unforeseen delays shipping your order (i.e. large order volumes, weather conditions or circumstances beyond our control). We will notify you by phone or email if we determine your order will not ship by the timeframe as stated.

Free Shipping

*Valid on most shipments to Lower 48 States.

*Does not apply to orders shipped to Canada and international destinations.

*APO/FPO shipments can only be shipped via USPS (7-15 business days) which requires an additional $10-$35 surcharge depending on the item.

*Alaska, Hawaii, and US territories (Puerto Rico, Guam, US Virgin Island) can only be shipped via air services which require additional shipping charges. Please call 1-877-232-8880 for a shipping estimate prior to completing a purchase; otherwise a shipping charge will be calculated for you automatically and added to your purchase.

*Not eligible for returned, reshipped, and exchanged packages.

(UPS transit time is for reference only; delivery days may not be exact)

Expedited Shipping

We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. Expedited shipping rates are determined by weight and zone. To get an estimate or to upgrade your order to expedited shipping, please contact us at 1-877-262-8880 (international 1-909-243-7068).

PO Box Shipping

We cannot ship to PO Box destinations since we ship via UPS. Please provide a physical address for delivery.

APO/FPO Shipping

We can ship most items to APO/FPO destinations except heavyweight or oversized items such as drum sets, cellos and cello cases. APO/FPO destinations can only be shipped via USPS and may require additional handling charges.

International Shipping

KK Music Store gladly accepts international orders; however, available products, shipping rates and fees will vary. Please contact us at 1-877-262-8880 (international 1-909-243-7068) or via email: ebaysales@kkmusicstore.com for shipping estimates prior to completing a purchase. We ship worldwide to international destinations except for certain oversized items (i.e. cellos, cello cases, drum sets). International orders are shipped primarily by USPS.

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Delays

We will notify you via phone or email of any delays in shipping your order by the last promised shipping date if your order has been delayed. We will advise you the new estimated shipping day or you may contact us to cancel the unshipped portion of your order.

For your protection, your order may be diverted to order verification. As part of the verification, we will notify you via email to call us at 1-877-262-8880 (international 1-909-243-7068) or via email: ebaysales@kkmusicstore.com within 72 hours. If you do not contact us within 72 hours we may cancel your order and promptly issue a full refund.

Verified Shipping Address

During checkout, you will be asked to provide a Ship To address (if different from Bill To) to where the package will be delivered. If you do not provide a Ship To address, your package will be shipped to the Bill To address; if your Bill To address is non-deliverable, your package will be shipped to the verified Ship To address on file with your Paypal account; if none of these information is available, your order will be on hold while we contact you and obtain the necessary information to process your order.

Tracking Your Package(s)

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online stores:

UPS

Package tracking: www.ups.com/tracking/tracking.html

U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com

USPS

Package tracking: www.usps.com/shipping/trackandconfirm.htm

Canceling an Order

We are committed to process your order quickly; therefore there is a short period of time in which you may cancel your order. You may cancel an order at any time prior to processing at our center by calling 1-877-262-8880 (international 1-909-243-7068). Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policy for return instructions.

Retracting or Canceling Bid

Please see eBay’s policy regarding retracting or canceling a bid: http://pages.ebay.com/help/buy/bid-retract.html

Refusal of Delivery

If you refuse a delivery, miss your delivery appointment(s), provided inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process.

___________________________________________________________________________________________________________________________

Revised: 05/23/10

KK Music Store Oversized-Item Shipping Policy

KK Music Store offers a number of large and oversized items that will require special handling. Oversized items that require special handling will ship separately from other items in your order. We use specialty carriers for oversized items.

Most oversized items are shipped FREE unless otherwise specified on the product detail page. Expedited shipping is not available for oversized-items.

Oversized items are processed and shipped from our warehouse within 1-10 business days, and are usually delivered within 1-6 weeks from the ship date. In many cases your order will arrive sooner but we estimate 1-6 weeks because your shipment may encounter delays caused by unforeseen circumstances. These items are shipped via freight carrier directly to the shipping address you provided. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska, Hawaii and international destination. If you have a freight forwarder within the 48 US states that is willing to deliver to locations not serviced by our freight carrier, we may be able to forward the shipment to your carrier. Please contact our customer service at 1-877-262-8880 for details.

Important Delivery Information

Once the item reaches your local distribution center, the freight carrier will contact you 24-48 hours prior to delivery to arrange a date and time for delivery. The phone number used to contact you will be the same daytime and evening phone numbers you provided during checkout. Available delivery times will vary by region and the freight carrier’s schedule.

Our carriers will provide standard oversized item delivery service or otherwise known as a “curb side” or “lift gate” service. The delivery person will unload the shipment from the truck; however, it is your responsibility to assemble and/or install the item. Carriers will not necessarily bring the item into your house, and they may not bring an item up stairs for delivery. An adult signature will be required at the time of delivery.

Most oversized items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee. Additional fees may also apply for apartments, unusual driveways, or any other obstacles which may be difficult for delivery.

*For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartment’s main office.

Before signing the carrier’s delivery receipt please inspect the carton for obvious damage; crushing, dents, creasing, etc., and indicate this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is NOT required to wait for you to unpack the item and inspect it unless there is visible damage to the package.

If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and indicate, “Refused, due to damage” on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact Customer Service immediately at 1-877-262-8880. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.

If you need to make changes to a scheduled delivery after an order has been placed, you can do so by contacting the freight carrier. Please contact our Customer Service at 1-877-262-8880 to obtain freight carrier’s contact information. Please keep your tracking number handy when you contact the freight carrier.

Additional fees may apply for the following:

Redelivery:

Redelivery fees ranging from $50-125 will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to our warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In such situations, the cost of return shipping will be deducted from your refund. Please see our Refused Delivery section below for more information.

Storage Charge:

When the freight carrier contacts you to schedule a delivery appointment, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.

Refused Delivery:

If you refuse or return a non-defective or non-damaged item, you will be responsible for all actual return shipping costs plus $199 original shipping costs and a 10% restocking fee of the items price. Return shipping fees range anywhere from $100 to $690, depending on the size and weight of the item and should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.

Time Specific Fee:

Our freight carriers will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Specific” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.

Stair Carry/Extra Labor Fee:

If you would like your item carried inside your residence, have it unpackaged, or carried up any flights of stairs, extra fees may apply. Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100.

These extra delivery options are not available in all areas. To see if special delivery options are available, please call our customer service at 1-877-262-8880.

By purchasing an oversized item, you authorize kkmusicstore.com and/or the freight carrier to assess additional fees to your credit card/original payment source as necessary.

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