 |
 |
Q:- Are all items you advertise in stock now? |
 |
 |
A:- Yes, we never advertise goods we do not have in stock, products in transit to us are not made available for sale until we have them on our shelves. |
 |
 |
Q:- I don't have a PayPal account, can I pay by cheque or some other way? |
 |
 |
A:- No, we only accept PayPal Immediate Payment System (no eCheques), we don't take any other payment method. |
 |
 |
Q:- I will be passing through your area, can I collect from you? |
 |
 |
A:- No, we are strictly mail order only and there are no exceptions. |
 |
 |
Q:- How much are the shipping and handling charges? |
 |
 |
A:- All shipping and handling charges are clearly stated on each product page and are automatically calculated for you during PayPal checkout. |
 |
 |
Q:- When can I expect my order to arrive? |
 |
 |
A:- We cannot give any information as to when an order will arrive as this depends entirely on the Royal Mail/other selected carrier. We can only advise that orders are despatched on the next working day after payment is received, providing we are open (check our shop status now by clicking here). |
 |
 |
Q:- Do you ship internationally? |
 |
 |
A:- Yes, we do despatch overseas for selected items. |
 |
 |
Q:- I live outside the UK, can I pay in my local currency? |
 |
 |
A:- Yes, you can pay in your local currency through PayPal. |
 |
 |
Q:- Do you combine shipping? |
 |
 |
A:- Yes, we do accept combined shipping, relevant prices including any applicable discounts are automatically calculated for you during PayPal checkout (such discounts are only valid if orders are placed in ONE SINGLE PAYPAL TRANSACTION covering your total order requirements, payments made individually on a per item basis will NOT qualify). |
 |
 |
Q:- What is your returns policy? |
 |
 |
A:- Returns are accepted for fixed price items only. Item(s) must be returned within fourteen (14) days of receipt. All shipping + relevant charges to be paid by the client. Item(s) to be returned in original packing containing all original materials and our relevant invoice. Returned item(s) will be eligible for shop credit only and will be subject to a 25.5% re-stocking fee based on original nett order value. |
 |
 |
Q:- Are your product prices/postage, packing and other charges negotiable? |
 |
 |
A:- No, all our tariffs are clearly shown and they are not negotiable. |