Last Updated: November 29, 2009
Feedback and Customer Satisfaction
Feedback
About Detailed Seller Ratings (DSRs)
DSRs (Detailed Seller Ratings) can be completed by the buyer at the same time as feedback. My lowest DSR is 4.7. If a buyer leaves a 4 or lower rating, in any of the four DSR categories, it has a negative effect on my detailed seller rating score. Since 4 is lower than my average, it lowers my average.
Since I strive for excellent customer service, I feel that most, if not all, of my transactions deserve 5 stars in each category. If you are planning to leave me less than 5 stars in any category, please contact me. I would like an opportunity to change your mind and, if your complaint is legitimate, I will offer you something to make it up to you.
Please consider the following when completing the Detailed Seller Ratings:
- Item as described
- The star values for item description are:
- 1 star: Very inaccurate
- 2 star: Inaccurate
- 3 star: Neither inaccurate nor accurate
- 4 star: Accurate
- 5 star: Very accurate
- I try to describe each item as accurately as I can.
- I show a picture of each item I sell.
- I do not use stock photos.
- I will take additional pictures and send them to you, if requested.
- I am human and do make mistakes. It is never intentional but sometimes I do rush or get distracted and sometimes items are damaged while sitting on the shelf. I fix the ad as soon as I catch the mistake.
- Before shipping each item, I verify the description is accurate. Although it is rare, if it is different, I contact the buyer. I give them a chance to cancel the transaction and/or give accept a discount.
- I guarantee the description and offer a refund, if the buyer does not agree with the description.
- Communication
- Shipping time
- Shipping and handling charges
Please Note: In order to follow eBay's changing policies, this page is subject to change at any time. Please check back often.
Last Updated: November 29, 2009
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