Downloadable Products (PDF files)
What is PDF file format?
Portable Document Format (PDF) is an open standard for document exchange.
This file format is used for representing documents in a manner independent of application software, hardware, and operating systems.
Fonts, pictures, color space, display settings and all linked content are embedded in one single file, without any risks of content modification on opening.
This file format is used for representing documents in a manner independent of application software, hardware, and operating systems.
You can easily open and print PDF documents using any of the free PDF readers available on Internet.
If you have no PDF reader, you may want to install Adobe Reader 
.
What are the advantages of downloading PDF files?
There is a lot of advantages!
• You save on shipping cost, all downloads are free shipping.
• You do not have to wait for a parcel, we offer instant downloads.
• You can print from your own printer or find a print shop.
• You can print an unlimited number of sheets when needed.
• You can print on the paper or cardboard of your choice.
• You might be able to adjust colors with printer's options.
• You can adjust the size of the pattern by modifying the print setup percentage.
• We can modify the image if you are not satisfied (when possible).
Will I be able to print as many sheets I want?
Yes, once you saved your PDF file on your computer, you can print as long as you have your PDF file.
What can I do if I need to adjust colors of my prints?
You can modify color settings of your printer to adjust contrast and colors of your prints.
These options will vary from printer models so we are not able to list all procedures.
Most of time these special color options can be reached via the Print Setup dialog box.
How to make sure my printer will give good results prior to buy?
For all our printable products, you can request a "PDF Preview" to see what you will get.
Once you receive the link to download your customized PDF file, you just have to save this PDF preview on your hard disk to test the color rendering and the resolution of your printer.
Make sure you selected the finest quality setting of your printer and the highest dpi available.
Is it possible to order your printable products on a CD-Rom?
Unfortunately we do not sell or distribute our printable products on CD-Rom.
We did it in the past and we had a lot of problem with violation of our copyrights.
My printer does not give a good print quality, what can I do?
Make sure you selected the finest quality setting of your printer and the highest dpi available.
If you think we can help to improve the result by modifying the texture itself, just let us know and we will generate a new PDF file for you.
Please describe in your message what kind of improvements you need (contrast, etc).
Which kind of paper do you recommend for my prints?
We recommend to use acid free paper (or cardboard) to prevent your prints from turning yellow after some months.
If you use an inkjet printer, use inkjet paper. If you use laser printer, use laser paper.
To obtain the highest print quality, we also recommend to buy the high-quality matte paper specifically sold for your printer model.
Can I resell or share your downloadable files?
No, all our downloadable and printed products are copyright protected.
When you buy downloadable files or order prints, you do not become the owner of the product, however this grants you a limited license to use this product for - and only for - your personal usage.
It is prohibited to share, sell, distribute, publish, reproduce or transfer in any form or by any means digital files or copies of this product, even in a modified form or for a different usage.
Copyright infringement is a violation of federal law subject to criminal and civil penalties.
You agree and accept these conditions at the moment you place an order with us.
I did not received my download links
Link are not sent to your personal email address, they are sent within the eBay messaging system.
Most of time, this is because we did not received your options (pending status) or we are not currently online.
Please allow up to 12 hours to receive your download link.
I am no more able to download my PDF file
When you buy a downloadable file, you leave your feedback after a succesful download so the file is deleted from our server.
If you try to download a PDF file several weeks after your purchase, the download link might not work.
Printable Products (general)
I need a model scale that is not on your list, can you help me?
Yes, send us a message and we will add your scale if possible for this product.
I need a color variation that is not available, can you help me?
Yes, send us a message.
If needed, you can find and include your color matching code (#xxxxxx) using this
Color Wheel Tool .
I am searching a texture you do not offer, can you help me?
Yes, send us a message and let us know what you are searching and we will see if we can add this new texture in our library.
If you need to send us reference pictures, please send us links to these pictures. Unfortunately eBay do not allow sellers to publish any kind of email address and we are not able to receive attachments via the eBay messaging system.
Does your prints have a shiny or glossy finish?
No, we print on matte papers but dark areas can be slightly shiny, due to the amount of toner on the sheet.
If needed you can always spray a few very thin coats of clear matt varnish on your sheets.
Can I spray a matte varnish on your prints?
Yes, but you have to do it very carefully, by successive and very thin layers.
Otherwise, you might see the details of your prints become a little blurred.
Can I add details to your prints (as an aging effect)?
Yes you can, using an airbrush, chalks or specialty pencils.
This ability will be affected by the darkness of your pattern and the ink density on your print.
What kind of printer is used for your printed products?
We use color laser printing, to prevent any decoloration when printed sheets are exposed to UV rays.
Which kind of glue do you recommend?
If you did not ordered self-adhesive sheets, we recommend to use spray glue for maximum durability.
If you never experimented this kind of glue, we suggest to make some tests prior to glue your product because this is a permanent glue and you will not be able to reposition your print after it has been glued.
Can I use your prints outside?
No, except if you laminate them with a thin plastic film.
Can I resell or share copies made from your prints?
No, all our downloadable and printed products are copyright protected.
When you buy downloadable files or order prints, you do not become the owner of the product, however this grants you a limited license to use this product for - and only for - your personal usage.
It is prohibited to share, sell, distribute, publish, reproduce or transfer in any form or by any means digital files or copies of this product, even in a modified form or for a different usage.
Copyright infringement is a violation of federal law subject to criminal and civil penalties.
You agree and accept these conditions at the moment you place an order with us.
Which kind of paper should I choose for my project?
If you need help to define which paper to use for your project, feel free to contact us.
If I am ordering the same product in two different orders,
may I expect to get exactly the same colors?
No, unfortunately we can't guaranteed that colors of your printed product will be the same.
There is a lot of factors that affects the color like ambient humidity, paper used, ink level, etc.
In top of that, we have to say that we continuously improve texture quality, definition and rendering, therefore sometimes the original picture can have been retouched between two different orders.
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