| - Returns and Warranty Policy
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| Customer Satisfaction Promise
You may return any unused item for a full credit within 30 days of purchase except for diamonds and jewelry these specific items have a 7 day return policy only. The item must be returned in brand new, completely unused condition, and include all original packaging, manuals, accessories and any promotional items. Items that have been used are not returnable for a refund. Return shipping costs are the responsibility of the Purchaser. A Return Merchandise Authorization (RMA) number must be requested within 30 calendar days from the original date that the item was paid for, and we must receive the item no later than 15 days from the RMA issue date. Exception: International Purchasers will not be refunded the original shipping charges.
Buyer's Remorse
If you change your mind or decide not to purchase after you have already paid for an item, please contact us immediately. We will make every effort to stop the shipment of your item. If the item has already shipped, or cannot be stopped, simply refuse the item at the time of delivery. Upon our stoppage or return receipt of the item, you will be issued a full refund less the original and return shipping expenses. If the item was sold with free shipping, then the cost listed online at USPS or UPS for that item's weight, size, and destination will be charged as the original shipping amount. This policy will also apply to any items refused at delivery in which were not first contacted, and any international items in which the Purchaser fails to clear customs for any reason.
Shipping Damage
If upon receipt of your purchase you see visible damage, or suspect concealed-damage, you must notify the shipping carrier at the time of delivery, however DO NOT REFUSE THE DELIVERY; doing so will cause shipping charges to be incurred and limit our ability to help you. If you have not purchased insurance, shipping damage is not covered, however please email us anyway; we can offer help in many cases. If you have purchased insurance, please immediately notify us of the damage and we will assist in processing the claim. You must retain the original packaging, and please note that the product may need to be inspected for claim approval. All shipping damage claims, including concealed-damage claims must be made within 72 hours of the item’s delivery. Any claim reported after that period will not be honored.
Dead on Arrival
In the rare event that your items arrives in non-working order (DOA), return the item to us, and upon receipt and inspection of the item, we will replace the item, or issue a full refund at our discretion. In order for an item to be considered DOA, Purchaser must inspect and test the item and notify us of any DOA claim within 72 hours of the item’s initial delivery. We will issue a Return Authorization (RMA) number and provide instructions for the item’s return. The item must be returned in its original packaging, and include all manuals, accessories and any promotional items. Purchaser will be responsible for the shipping cost to return the item to us. We reserve the right to inspect and test all DOA merchandise. If the returned merchandise tests functional, then Purchaser’s will be responsible for return shipping costs back to them, otherwise we will pay for return shipping of the replacement. (International Purchasers will be responsible for all shipping charges, back and forth) Cosmetic blemishes, or missing/broken parts on any item do not qualify for free DOA return shipping, as replacement parts for almost all items are available.
Limited Warranty Policy - All warranties are limited - please read below for details
Music Keyboards: Warranted against manufacturing defects for 30 days from the date of purchase.
Xen-lux LED Lights: Warranted against manufacturing defects for a total of 1 year from the date of delivery. If product fails within 30 days from original delivery there will no charge for covered replacements/repairs. Purchaser will only be responsible for shipping charges to return the faulty product. We will pay to ship the product back to the Purchaser. Exception: International or Purchasers outside of the US lower 48 states will be responsible for shipping charges in both directions. If product fails between 30 days and 1 year from delivery, a deductible will apply for all covered replacements/repairs according to the following schedule (deductible will apply for each item, so 2 defective items will be charged twice the deductible shown): 14w panel = $10.00, 50w panel = $35.00, 90w UFO $85.00. Purchaser will be responsible for shipping costs both directions. Deductibles are subject to change at any time. To prevent abuse, all warranties expire after one replacement/repair, regardless of the time elapsed. All replacements/repairs subject to availability and/or substitution.
Additional warranty terms - all items: All time periods given are in calendar days. Unless noted otherwise, warranty shipping costs will be the responsibility of the Purchaser, and any deductibles & return shipping to the Purchaser must be paid before the repaired or replacement item will be shipped. There are no warranties, express or implied, beyond the time periods as given. We will determine, in our sole discretion, what constitutes a manufacturing defect. Cosmetic flaws such as scratches or dings, or LED lights with less than 3% of lights nonoperational will not be considered as manufacturing defects, and are not covered. Requests for warranty coverage must include a clear copy of your original invoice. Purchaser modification, misuse, abuse, negligence or use of items for commercial purposes will void this warranty. Promotional, free items, and items that have been marked "as/is" "no-returns" or "no-warranty" in the listing / advertisements are also excluded from warranty. In all cases, our warranty liability is limited to the cost of the item, exclusive of shipping cost value.
General Terms
For questions regarding our return policy, or to obtain a Return Merchandise Authorization (RMA) number, please contact us through the ask seller a question link. No returns will be accepted without a valid RMA number. The RMA number must be inside the shipping carton of the returned item, but must not be written on the product's factory packaging. Please also include a description of the problem. To protect against damage, please ensure the returned merchandise is packaged in its original packaging material. All returns must be received by us no later than 15 days from the RMA issue date. We will credit you in the same manner as your original payment, within 3 business days of receiving the returned item. There will be a charge for missing or damaged parts and/or packaging. Used items are not returnable, however in some cases we may agree to accept a used return; in this case, restocking and/or other fees may apply. Please note that time periods given are firm, and exceptions cannot be made. |
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