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FAQs

Details about item:
What is the condition of this item?
montrealsfinest: All of our items are new.

Do you offer sizing?
montrealsfinest : Yes, we offer free sizing on almost all of our diamond rings. Eternity Rings, some semi-eternity rings, silver rings, and men's bands cannot be sized. US Ring Sizes from 4 to 9 are available. Customer must clearly indicate the ring size required. Ring size can be indicated in the "Notes" section of your PayPal payment. Please keep in mind that Sizing may delay the shipment by 1 to 3 business days. For more information simply contact us via e-mail at montrealsok@hotmail.com , by clicking contact seller after your purchase, or by calling 1-855-346-3423, monday to friday from 9:30am to 5:30pm EST.

Is it possible to get a larger size diamond in this ring?
montrealsfinest : The diamond rings are sold as is and the diamonds cannot be changed with another. If you need a specific kind of diamond, contact us about a custom order via e-mail at montrealsok@hotmail.com or by calling 1-855-346-3423, monday to friday from 9:30am to 5:30pm EST.

Can you make this item in different metal?
montrealsfinest : The diamond rings are sold as is and the metals cannot be changed with another. If you need a specific kind of metal, contact us about a custom order.

I see a yellow gold ring, can I order it in white?
montrealsfinest : The diamond rings are sold as is and are pre-made. So only the color indicated in the listing is available. If you need a specific kind of ring color, contact us about a custom order.

Are your diamonds conflict free?
montrealsfinest : We exclusively offer diamonds which are carefully tracked from the mines through cutting, polishing, and transport. This ensures that our diamonds enter an uninterrupted chain of custody, and our supply is not corrupted by illicit or conflict diamonds.

Do you use solid gold or gold plated?
montrealsfinest : We only offer solid gold settings for all of our diamond jewelry.

How can you afford to sell your jewelry so cheap?
montrealsfinest : We are major importers and wholesalers. Unlike your local jeweler or department stores that look for high profits, we operate on a low profit margin but with an incredibly high turn over. We feel that it is important to deliver quality goods for un-beatable prices. We ensure to so so, by purchasing impeccable quality diamonds in bulk.

Are the diamonds real?
montrealsfinest : Yes, we only use 100% genuine mined natural diamonds, not lab created!

What diamond jewelry do you sell?
montrealsfinest : We offer a wide variety of jewelry. To mention a few, we carry: Certified Loose Diamonds, Diamond Engagement Rings, Wedding Bands, Diamond Stud Earrings, Diamond Pendants, Diamond Eternity Bands, Tennis Bracelets, Diamond & Gold Necklaces, Accent Rings (Multi-Stone Diamond Rings, Solitaire Diamond Rings, Great gifts & Custom Made Jewelry).

How long will it take to get my item?
Please allow us up to 5-7 business days to process and ship each order to insure a smooth and perfect transaction. Tracking information will be emailed and added to Paypal as soon as they become available.

Shipping time varies for international locations.

*The estimated delivery time is based on the seller's handling time, the shipping service selected, and when the seller receives cleared payment.
*To get a delivery estimate for a different location, go back to view item and change your location.

Where do you ship from?
This item ships from Montreal, QC, Canada.

What countries do you ship to?
This seller ships to the following countries: Worldwide

How much does it cost to ship to my country?
To get an estimate of how much it costs to ship to your location, go to the shipping details for this item. For items without free shipping,

When can I expect my order to arrive?
montrealsfinest : After payment clears, your purchase is processed. Once item is shipped, tracking is added to Paypal & shipping takes APPROXIMATELY 3-5 business days.

Do you ship internationally?
montrealsfinest : Yes, we ship internationally.

How much are shipping charges?
montrealsfinest : Most of our items come with free shipping. Otherwise it is 15$ when shipping to Canada, 20$ to the US and 55$ overseas.

Do you combine shipping?
montrealsfinest : Yes, our system will combine shipping when it is available. This depends on the value of insurances per parcel.

Which company do you use to ship your items?
montrealsfinest : All items are shipped with Canada Post with insurance and tracking.

What factors can delay order delivery?
montrealsfinest : Resizing, customization of an item for you, holidays.

Will I be e-mailed a tracking number when my order ships?
montrealsfinest : Tracking will be added through paypal. You will get an e-mail notification with the details of your shipment.

Pay for item:

How do I pay for my purchase?

montrealsfinest: We accept PAYPAL. If you are not a member, please join. It is quick, safe and easy.

Can I pay with a eBay gift card or gift certificate?
Yes, you can pay for this item with an eBay gift card or gift certificate.

How do I confirm that my eBay gift card, gift certificate or coupon was applied to my order?
Your coupon, gift card, or gift certificate will be applied during checkout. After you purchase the item, you can go to order details in My eBay to verify this information.

Payment was sent a few days ago, Have you received it?
montrealsfinest : PAYPAL payments are immediate and usually post to our account. If you have sent your payment via echeck, please allow 7 days for your echeck/payment to clear.

Returns:

What is the return policy?

montrealsfinest: We accepts returns. Items must be returned within 14 days. Refunds will be given as money back. The buyer pays for return shipping. We offer full refunds on all purchases, no questions asked. Items must be received in their original condition and with the appraisal, jewelry box, and anything else that was included in your shipment. The item must be returned insured and must be received within 14 days of buyers receipt. Please allow up to 5 business days for us to process the full refund in order to allow us to inspect the returned diamond. Refunds will be made for purchase price only.

What is your return policy?
montrealsfinest : The item must be returned within 14 days to get a full refund. It must also be returned as described on the Ebay listing.

Other:

Why Buy from MontrealsFinest?

montrealsfinest : We are diamond wholesalers, so you will be buying high quality goods directly from the source. We understand that purchasing something online can be intimidating. However, our organization has been operating globally for over 15 years. Rest assured we have achieved this through providing only quality merchandise and excellent Customer service.

What assurance can you give me?
montrealsfinest : MontrealsFinest holds over four thousand positive feedbacks, which represents more than four thousand satisfied customers. What better way is there to rate a store than by the recommendations from satisfied clients ?! Imagine over four thousand items sold that put that many smiles on people’s faces. Just think, you can be next!

If I have a particular model in mind that you do not carry, are you able to custom make it/reproduce it for me?
montrealsfinest : Of course! We can manufacture any item you’d like. Simply contact us at : montrealsok@hotmail.com and make sure to have an image of what you are requesting in a (.jpg) format for us to work with. Also, we will need your ring size (if the item is a ring) and the specifics of the diamond you are looking for. You may also call us at 1-855-346-3423, monday to friday from 9:30am to 5:30pm EST.

What is the best way to contact you with questions before I purchase and after?
If you have any other questions you may contact us by clicking here: montrealsfinest

You can also e-mail us at montrealsok@hotmail.com or phone us at 1-855-346-3423 , Monday to Friday, from 9:30am to 5:30pm EST.



How soon will you repsond to e-mails?
montrealsfinest : We usually respond to e-mails within 5-12 business hours. If you are emailing us on the weekends and not getting a response, please wait until Monday.

Thank you!

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