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Q:  If I have a particular model in mind that you do not carry, are you able to custom make it / reproduce it for me?

A:  Of course! We can manufacture any item you’d like. Simply contact us at: montrealsok@hotmail.com and make sure to have an image of what you are requesting in a (.jpg) format for us to work with. Also, we will need your ring size (if the item is a ring) and the specifics of the diamond you are looking for.

 

Q:  How can you afford to sell your jewelry so cheap?

A:  We are major importers and wholesalers. Unlike your local jeweler or department stores that look for high profits, we operate on a low profit margin but with an incredibly high turn over. We feel that it is important to deliver quality goods for un-beatable prices. We successfully do so, by purchasing impeccable quality diamonds in bulk.

 

Q:  What diamond jewelry do you sell?

A:  We offer a wide variety of jewelry. To mention a few, we carry: Certified Loose Diamonds, Diamond Engagement Rings, Wedding Bands, Diamond Stud Earrings, Diamond Pendants, Diamond Eternity Bands, Tennis Bracelets, Diamond & Gold Necklaces, Accent Rings (Multi-Stone Diamond Rings, Solitaire Diamond Rings), Great gifts & Custom Made Jewelry.

 

Q:  Why Buy from MontrealsFinest?

A:  We are diamond wholesalers, so you will be buying high quality goods directly from the source. We understand that purchasing something online can be intimidating. However, our organization has been operating globally for over 15 years. Rest assured we have achieved this through providing only quality merchandise and excellent customer service.

 

Q:  What assurance can you give me?

A:  Montrealsfinest holds over four thousand positive feedbacks, which represents more than four thousand satisfied customers. What better way is there to rate a store than by the recommendations from satisfied clients ?! Imagine over four thousand items sold that put that many smiles on people’s faces. Just think, you can be next!

 

Return Policy

Q:  What is your return policy?

A:  The item must be returned within 14 days to get a full refund. It must also be returned as described on the Ebay listing.

 

Item Description

Q: What is the condition of the item?

A: The item is new.


Q:  Are the diamonds real?

A:  Yes, we only use 100% genuine mined natural diamonds, not lab created!

 

Q:  Are your diamonds conflict free?

A:  We exclusively offer diamonds which are carefully tracked from the mines through cutting, polishing, and transport. This ensures that our diamonds enter an uninterrupted chain of custody, and our supply is not corrupted by illicit or conflict diamonds.

 

Q:  Can you make this item in different metal?

A:  The diamond rings are sold as is and the metals cannot be changed with another. If you need a specific kind of metal, contact us about a custom order.

 

Q:  I see a yellow gold ring, can I order it in white?

A:  The diamond rings are sold as is and are pre-made. So only the color indicated in the listing is available. If you need a specific kind of ring color, contact us about a custom order.

 

Q:  Is it possible to get a larger size diamond in this ring? 

A:  The diamond rings are sold as is and the diamonds cannot be changed with another.  If you need a specific kind of diamond, contact us about a custom order.

 

 

Q:  Do you use solid gold or gold plated?

A:  We only offer solid gold setting for all of our diamond jewelry.

 

Sizing

Q:  Do you offer sizing?

A:  Yes, we offer free sizing on most of our diamond rings. Eternity bands, some semi-eternity bands, silver rings, and mens bands do not qualify for sizing. Simply contact us via e-mail at montrealsok@hotmail.com or by clicking “contact seller” after you have won the item, and also by requesting which size you need in the notes section of your paypal payment. Resizing takes 2-3 days. Since shipping time is generally 3-5 days, please allow the additional time for the shipment to arrive.

 

Payment

Q:  Payment was sent a few days ago, Have you received it?

A:  PAYPAL payments are immediate and usually post to our account. If you have sent your payment via echeck, please allow 7 days for your echeck/payment to clear.

 

Q:  What forms of payment do you accept?

A:  We accept PAYPAL: If you are not a member, please join. It is quick, safe and easy.

 

SHIPPING

 

Q:  Do you ship internationally?

A:  Yes, we ship internationally.

 

Q:  How much are shipping charges?

A: Most of our items have free shipping. If free shipping is not available on a certain item, then shipping is 15$ to Canada , 20$ to the US and 55$ overseas.

 

Q:  Do you combine shipping?

A:  Yes, our system will combine shipping when it is available. This is due to the value of insurances per parcel.

 

Q:  Which company do you use to ship your items?

A: All items are shipped with Canada Post express mail, with tracking.

 

Q:  When can I expect my order to arrive?

A:  After payment clears, your purchase is processed. Once item is shipped, tracking is added to Paypal & shipping takes approximately 3-5 business days

 

Q:  What factors can delay order delivery?

A:  Resizing, customization of an item for you, holidays.

 

Q:  Will I be e-mailed a tracking number when my order ships?

A:  Tracking will be added through paypal. You will get an e-mail notification with the details of your shipment.

 

Contact Us

Q:  What is the best way to contact you with questions before I purchase and after?

A:  If you have any other questions you may contact us by clicking here: montrealsfinest

      You may also e-mail us at: montrealsok@hotmail.com or you may phone us at 1-855-346-3423, monday to friday, from 9:30am to 5:30pm EST.

 

Q:  How soon will you repsond to e-mails?

A:  We usually respond to e-mails within 5-12 business hours. If you are emailing us on the weekends and not getting a response, please wait until Monday. Thank you!

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