Policies:

Backorder & Shipping: Never Enough Auto Accessories will never intentionally list products we do not have in stock. We have several resources we sell through such as our own website, email, phone, Ebay, and our retail location. There may be occasions where a product that has sold on Ebay may have already sold through a different resource, when this occurs we will contact you immediately after finding the discrepancy and provide you with an option of either waiting, cancel, or modify your order. Please remember if you choose to wait that is a decision you have made and does not justify a negative feedback on the transaction. We will do the best we can to offer an Estimated Time of Arrival (ETA), please remember this is an estimate and we do not have control on the manufacturer or the shipping company. As soon as the product is available it will be sent immediately to you. We will not mislead, provide false information, or tell you what you want to hear to satisfy you; we will only supply factual information no matter how good or bad that information may be. It is important to us that our customers know we are honest and have a legitimate business in which we take a tremendous amount of pride in and hold in very high regard our customers' opinions of our products and services. In other words if you want to deal with a straight forward honest company you have chosen the right company when you do business with Never Enough Auto Accessories.

Part Quantities

Some listings may show a quantity of the item greater than one.  This is so customers can purchase multiple quantities of items easier and combine shipping.  This quantity may not accurately reflect our inventory at all times.

In Store Pickup

We welcome any customer that would like to come to our retail location to receive their merchandise. Please contact us prior to making your purchase to verify if that product is available in our retail location.

Shipping Locations

Along with our retail location, we utilize warehouse distributors to stock product for us. Never Enough Auto Accessories has agreements with these warehouse distributors to better service our customers by reducing shipment times and keeping costs down. Many products we deal with are not popular everywhere and we are unable to shelf items that we may only sell one or two a year, our warehouse distributors have agreed to shelf these types of items in order to keep our costs down and provide more convenient shipping methods by drop shipping to our customers. Our manufacturers and distributors will provide us with a tracking number on most shipments.  If provided to us, we will always provide tracking information to you through email. If there is an instance where you believe you didn't receive tracking information please check your junk email before contacting us.

Merchandise Return

If it is desired to make a return, please E-mail, fax or phone with complete details and reason to request approval for the return. Upon approval, a return authorization (RA) number will be issued. Upon receipt of RA number, simply ship the package back to Never Enough Auto in original condition and in original packaging. Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject to a restock fee of 20% or $15.00, whichever is greater. Restocking fees are not profit for us.  They are to cover processing, overhead and manpower.  Restocking fees are not a set-in-stone issue and are dealt with on a case by case situation at the discretion of NEAA.  Customers are responsible for all shipping costs to return an item unless item arrived damaged. Shipping charges are not refundable except in situations where an agreement is made between you and Never Enough Auto.  International Customers: Never Enough Auto does not refund duties or taxes charged by your country for importation of foreign items.  Returns for exchanges or refund will be allowed only within 14 calendar days of the receipt of your product(s).  This will be verified through shipping (tracking number).  Merchandise must be NEW, unused, and in original sellable condition.  Merchandise showing signs of having been installed, modified, mounted, scratched, painted, or defaced will not be allowed. It's the responsibility of the customer/installer to verify the correct fitment and/or vehicle application before installation. For fitment issues, customer must first contact the manufacturer of that product for verification before a return/exchange can be authorized.  Please email us for manufacturer's contact information.  Returns/exchanges must be sent prepaid and insured by the customer.  An issued RMA number does not automatically imply a replacement or refund.  All products will be inspected either by us or the manufacturer based on customer claims before any refunds/exchanges are issued.  Returned items must be sent back to us within 20 calender days from the time the RMA is issued.  If the item returned to Never Enough Auto or one of our manufacturers/distributors is found in violation of the above conditions, it will be the responsibility of the customer to pay for the shipping of the returned item back to the customer should the claim be denied.

Refused Shipments

If a customer refuses a shipment, they will forfeit all shipping charges of the item to them times two.  Once for the shipping to them, and once for the shipping charges we will be billed for the return of the package.  The item will also be handled as a Return and will automatically be subject to a restocking fee per the discretion of NEAA unless other arrangements have been made in advance with NEAA.  Unclaimed shipments and returned shipments due to nondelivery are also subject to these terms.

Shipping & Signatures

"Free Shipping" simply means that the shipping prices are included in the pricing shown on the site.  Pricing with shipping separate will appear on the receipt we email you when we process your order.  Shipping isn't free....we pay roughly $4k a week in shipping costs alone...

Some packages may ship requiring a signature for delivery.  This is for YOUR protection.  The hassle of signing for a package is more convenient than coming home to find your package stolen.  You can request no signature be required and we will do out best to accommodate you.

Part Applications Listings

Never Enough Auto cannot claim to know everything about every vehicle manufactured, especially when it comes to special edition vehicles and submodels.  NEAA can only go by the information provided to us by the manufacturer of the product.  We strive for the application listings to be as accurate as possible per the information provided by the manufacturer.  However, it is also the responsibility of the customer to be aware of the products they are purchasing and what models they fit (Due Diligence).  Should you have any doubt, or question the applications we have listed please don't hesitate to contact NEAA or the manufacturer for verification of fitment.  Issues that arise from inaccurate or incomplete application descriptions will be dealt with on a per-situation basis at the discretion of NEAA.

Electronic & Engine Internal Components

We will not accept any returns of installed electronic components unless there is a manufacturer defect.  In that case, the customer can send the item back for a replacement of the exact same item.  No refunds will be given in this case, and the customer is responsible for all shipping charges.  Electrical merchandise returns and issues will be handled in Warranty situations only.  Engine Internal components simply cannot be returned under any condition due to their fragile nature - if something minuscule happens to them it can go unnoticed and then blow up someone else's motor - we aren't taking that chance.

Damaged Shipments

If a shipped order arrives with obvious damage, customer is to call Never Enough Auto, or the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.  Do not install the item!  Do not discard the packaging!  If you do, you may be forfeiting the ability to make a claim.

Order Cancellation

To cancel ANY order, please contact a customer service representative as soon as possible IN PERSON Monday-Friday 9am-6pm EST at 1-616-636-8856. Orders should not be canceled by email or voice mail.

Order Error

If merchandise not ordered has been received, please E-mail, fax or phone with complete details. Never Enough Auto will investigate this and work with you to appropriately resolve the situation.

Pricing

Prices shown and stock available are subject to change without notice. In the event a product is listed at an incorrect price due to any type of error, Never Enough Auto reserves the right to refuse or cancel said line item within the order, or the entire order. In such case, the customer will receive a credit for the canceled amount.

Sales Tax

Orders shipped within Michigan will be charged 6.0% sales tax. Sales tax for orders shipped outside Michigan will not be charged or withheld and is the sole responsibility of the customer

Duties/Brokerage/Taxes

We do not pre-charge for these fees.  We also have no way of calculating these fees.  These are the responsibility of the recipient of the package and all part of importing products into your country.  These fees are between you and your country and have nothing to do with us.  If you get a bill - we're not paying it....