Revised: 08/01/11

By making a purchase on eBay, you agree to all One Source Jewelry Supply terms and policies.

One Source Jewelry Supply eBay Return Policy

(RESTRICTIONS MAY APPLY READ CAREFULLY)

If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified) for a refund of the original purchase amount (we are not responsible for return shipping costs). Returned item must be in the original packaging and condition showing no signs of wear, use or abuse and complete with all collateral materials such as instructions, free gift items, and any other materials that originally shipped with your purchase; otherwise the return will either be refused or a 20% restocking fee will be assessed.

One Source Jewelry Supply only accepts returns shipped within the first 30 days from delivery.  All returned items must have a Return Authorization Number (“RMA Number”) on the outside of the package.  Any items returned without a RMA Number may be refused. To obtain an RMA Number please call  1-636-326-2234 x104. We recommend that you use a reliable carrier such as FedEx, UPS or USPS and insure your package when returning your item. One Source Jewelry Supply is not responsible for shipping damages for returns.

All returned items are inspected upon arrival at the One Source Jewelry Supply warehouse. You will be responsible for all return shipping costs. If the returned item shows signs of wear or not meeting these requirements, it may be refused or a restocking fee of up to 20% may be assessed.

You may expect to receive your refund within four (4) weeks of shipping your package back to us. Under normal circumstances you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our facility (up to 5 business days), and processing from bank, credit card company or through the mail if item was purchased with personal check or money order (5 business days).  We issue refunds in the form of payment used to make your purchase except for money orders, Western Union, or wire transfers in which case you will receive a refund in the form of a company check. 

Non-Returnable Items

We do not give refunds for the following items (these items may only be exchanged for the same product if defective):

Gift cards, polishes, cleaning solutions, rotary tool accesories, cleaning kits. Software, cassettes, books, CDs, DVDs, and videos may be returned for store credit only if in sealed original packaging. 

Returned merchandise with damages, broken parts or otherwise considered non-resalable are also considered non-returnable.

How to Return an Item

1.             Call us at 1-636-326-2234 x104 M-F 8AM-5PM CST to obtain a RMA Number. 

2.             Write the RMA Number on the return package. Item must be in original packaging complete with all original materials shipped and showing no signs of wear or use. 

3.             Ship the package back to us via a reliable carrier and must be post marked within the first 30 days from the day you received the package.

Refusal of Delivery

If you refuse a delivery, miss your delivery appointment(s), provide inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process. 

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Revised: 08/01/11

Exchange and Damaged Item Policy

Exchanges

If you would like to exchange an item for a different size, color or model, please return the item following guidelines detailed in our Return Policy and place another order for the item you wish to purchase. You do not need to wait for us to receive the original item before placing the new order. 

Damaged Item

We carefully pack each and every item with sufficient packing material to ensure its safe arrival. We know how it feels to see your package arrive in pieces. We hate to see that happen as much as you do. But things do happen, and when it does, there’s no need to panic. Call us! We’ll do whatever necessary to help you take care of it, and a replacement package will be on its way in no time. Just like that!

It is best to refuse an obviously damaged package. If you do receive a package with hidden damages that could not be discovered until you opened the package, call us right away.

To report a damaged package:

Call 1-636-326-2234 x104 M-F 8AM-5PM CST