Customer Service Policy
We have a 30 day exchange policy. Within 30 days of receipt of your order, you may return auto parts that are in their original packaging, have not been used, installed, or disassembled, are not damaged due to improper installation, and do not having missing parts, hardware or instructions.
Please be aware that any problem not listed below will not be covered by our 30 day exchange policy. We will never cover labor expenses, towing expenses, additional repair expenses, rental car expenses, or any other expenses you may incur that are caused by the use of wrong, broken or defective part(s) during and/or after installation, or caused by the use and/or installation of the part(s) you ordered.
Damaged in Transit
Damaged Part inside the Box
- If you see any damage and/or evidence of tampering on the outer packaging make sure that the delivery person makes a note on the delivery receipt, and refuse to accept the damaged package. As soon as we confirm with our carrier that the delivery receipt has the note, we will send a replacement at no added cost
- If your package was left by the delivery person and it has been damaged in transit, you will need to contact the carrier within 48 hours of the delivery date and report the issue. Once our carrier verifies the claim, we will send you a replacement part at no extra charge.
- If your part is damaged, call our Customer Service team right away. We may need you to submit a photograph and/or send the parts back to verify the damaged part. Once verified, we will send a replacement at no extra charge.
- If required, we will pay return shipping. As soon as we receive the damaged part and inspect it we will send a replacement at no extra charge.
- Have the Delivery Person make note of the missing parts on the delivery receipt. Call our Customer Service Team so we can make arrangements to send you a replacement part, or verify that your missing parts are still in transit. As soon as we confirm with our carrier that the delivery receipt has the note of missing parts, we will send a replacement at no extra charge.
- If your package was left by the delivery person and is missing parts, you will need to contact the carrier within 48 hours of the delivery date to report the missing parts. Once we verify the claim with our carrier, we will send you a replacement at no extra charge.
- Our teams work really hard to make sure we send you the exact part(s) you ordered; occasionally you might receive a part that's not what you ordered. If this happens contact our Customer Service Team at 1 866 990 3871
- We will email you a free return shipping label and as soon as we get that part(s) back, we will ship the correct part(s)
Monday to Friday from 8:00 am - 8:00 pm EST
Saturday from 8:00 am - 8:00 pm EST