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| Q:What is your RETURN POLICY? |
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| A:Every item (unless marked "AS IS,") is guaranteed for at least thirty days. If you encounter a problem with your purchase, e-mail us at ebay@smecs.info or call us at 405-354-4100. |
| Q:WHEN WILL MY ORDER ARRIVE? |
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| A:We ship (at least) five mornings a week. Payments received before 12 Midnight CST/CDST tonight will ship before 12 Noon CST/CDST tomorrow (Monday through Friday). Our two most common shipping methods are First Class Mail (2-5 days) and Priority Mail (2-3 days). |
| Q:How much is SHIPPING AND HANDLING? |
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| A:Use the shipping calculator on the auction website to correctly calculate the charges for your ship to location. |
| Q:Do you SHIP INTERNATIONALLY? |
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| A:Yes, we ship worldwide. Some items are not available for international shipping, but don't hesitate to ask if your country is not listed...we might have overlooked it. |
| Q:I live outside the USA...who pays the IMPORT TAXES, EXPORT TAXES and OTHER CHARGES? |
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| A:We pay all taxes and charges due BEFORE your order leaves our possession. The buyer is responsible for all import charges, delivery charges, etc., as required in his country. |
| Q:Can I pay with a CREDIT CARD and not use Paypal? |
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| A:Certainly. We accept VISA, Mastercard, American Express, and Discover. If you use the eBay Checkout and indicate "Credit Card," we will email you an invoice with a secure link to pay via Credit Card through Pr. Or if you're in a hurry, make your purchase, then call us at 405-354-4100 to pay by Credit Card over the telephone. (M-F, 8-4 CST/CDST) |
| Q:My question is not answered here. What other STORE POLICIES do I need to know about? |
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| A:http://www.smecs.info/policy |
| Q:Can I TRACK my shipment on its way to me? |
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| A:Yes, we include a Delivery Confirmation or Tracking Number (depending on the shipping service purchased) with _every_ shipment. The shipping info is automatically emailed to your Paypal email address when we ship your order, but if you don't receive it, just email us at ebay@smecs.info and we can send it to you manually. |
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