The Staff at Sight and Sound Stores achieve 5 Star Customer Service by meeting your 5 Star Expectations. We earn your business through exceptional Personal Service, Competitive Pricing, Value & Performance. Being a small family business we work harder than the brick and mortars or mega online retailers to meet your expectations. "We mostly beat them in price and always in service." All orders are expedited with 2-3 Day Priority Shipping. We do not impose a "surcharge" for orders to Hawaii, Alaska, Puerto Rico and APO addresses. We answer all inquiries within hours, not days. Should you have concerns about your order - we will address those concerns with urgent and responsible solutions that are fair and equitable. Thank you for the opportunity to earn your business.