Smart Car Bits Shop

I want you to be happy with your purchase, and it is far simpler & quicker to resolve any questions prior to your purchase!

(2) Payments Unfortunately, due to an ever increasing number of "non-paying" Ebay buyers, almost all smart-car-bits-shop Ebay items are now having to be listed with "immediate PayPal payment required". In response to recent Ebay announcements - Paypal is now the ONLY accepted payment method - apologies for any inconvenience this may cause, but Ebay requirements have made this change necessary.

PayPal Payment (GB Pounds Only) - NO charges are made for PayPal payment – all Paypal and Ebay fees are paid by smart-car-bits-shop .

The majority of Credit and Debit Cards are accepted via PayPal, as indeed are direct bank transfers via e-cheques.

Please be aware that with e-cheques - the clearance times are often long, and frequently much longer than expected - so dispatch of your purchase may be delayed. Shipping will ONLY proceed after e-cheque clearance - this is not due to smart-car-bits-shop policy, but PayPal requirements.

(3) Post & Packing & Shipping Post & Packing charges are shown individually for each item listed on Ebay – and include all postal or courier charges, all (new) packaging & labelling costs, as well as labour for packaging and shipping your order. smart-car-bits-shop is located some distance miles from the nearest Post Office, so shipping costs for postal items do already include a mileage charge. If you do not agree with the P&P charges, please either do not purchase, or contact smart-car-bits-shop in advance of purchasing, to discuss.

POSTAGE UK Postage - the majority of smart-car-bits-shop items are shipped using various Royal Mail postal services, with First Class post as the minimum (Second class post is seldom used, to avoid any undue delivery delays). A signature for delivery may be required.

UK Courier Delivery - certain items are shipped by courier, and a variety of UK based courier companies are regularly used, e., DHL, Parcelforce, etc. – A signature will always be required for delivery.

International Postage - virtually all smart-car-bits-shop items purchased by international buyers, will be shipped using the Royal Mail "International Signed For" service – and will require a signature for delivery. Any additional customs fees / import taxes etc. required or charged outside of the UK, are the responsibility of the buyer – this should be noted particularly by non EU buyers (USA, Canada, Australia, etc.).

Packaging Unlike many sellers, smart-car-bits-shop only uses new, good quality, purchased packaging. All items are individually packaged, with the utmost care and attention to detail - it is pointless purchasing an item and having it damaged in transit due a poor standard of packaging. The sole exception to this rule would be the re-use of larger cardboard boxes, if suitable.

Invoice / Packing Slips – You will automatically receive an invoice for your purchase, directly from the Ebay checkout system, with all relevant details to complete payment.

Packing slips are also enclosed for every shipment, with full itemised details of every item purchased, as well as all smart-car-bits-shop contact details – including telephone numbers.

Shipping - with very few exceptions, all smart-car-bits-shop items will be packaged and shipped within 24 hours of receiving cleared payment for the item(s). Shipping is (1X) daily, with the exception of Sundays. Dispatch times are Monday – Friday, usually late morning, and Saturday, mid-morning.

"Lost in Post" / Missing / Delayed Items All items posted with the Royal Mail will have formal Post Office Certificates of Posting, as proof of posting, and for the unlikely event that something goes missing in the post, for a claim for lost goods to be submitted. In reality very few items are "lost in post", although occasionally an item may be delayed by several days. smart-car-bits-shop is obviously not responsible for postal delays. smart-car-bits-shop always endeavours to recover the value of any items lost in transit, by submitting an appropriate claim to the Post Office or Courier concerned, but I do require that the buyer cooperate fully with the Postal Authorities / Courier company involved to avoid fraudulent claims. All funds recovered for lost items are always returned to the buyer - unless replacement goods / refunds have already been provided.

Any claims for items lost in post WILL be notified to Ebay as well as the Postal Authorities, to expedite tracking of the item shipment, as well as prevent fraudulent claims. This is fortunately VERY rarely necessary.

(4) Returns / Faulty items Damaged or Faulty Goods – in the extremely unlikely event that you should receive a damaged or defective item – please contact smart-car-bits-shop immediately, and certainly within 7 days of receipt. Full contact details are enclosed on the packing slip, and at the bottom of this page. ALL packaging must be retained, exactly as received (photos will also help for any eventual claim) – failure to do so may invalidate a claim for goods damaged in transit.

Damaged Courier deliveries should be reported to the Courier driver immediately, and delivery refused on those grounds.

Faulty or damaged goods will be replaced (with the same item), or refunded in full, at the discretion of smart-car-bits-shop. Typically, a replacement item will be sent.

Returns under Distance Selling Regulations – smart-car-bits-shop complies fully with the Distance Selling Regulations (DSR), but does NOT operate a "Try before you Buy" business. Please refer to the Ebay help pages for full details of the Distance Selling Regulations, as well as the following specific information for smart-car-bits-shop Items:

Under the Distance Selling regulations, all buyers have the right to cancel certain purchases within 7 days of receipt, and receive a full refund inclusive P&P paid for delivery of the item to the buyer. The full refund may take up to 30 days, under DS regulations, but is usually completed much quicker.

Contact smart-car-bits-shop, in writing, confirming your wish to cancel the sale, within 7 days – an e-mail via the Ebay messaging system will suffice, but notification MUST be received by smart-car-bits-shop within 7 days.

Return the item, in it’s original undamaged, and unused, condition, complete with all packaging, as supplied – the return MUST be received by smart-car-bits-shop within 14 days of the sale date (this exceeds the legal requirements).

Return P&P costs will NOT be paid by smart-car-bits-shop for returns under the Distance Selling Regulations, and are the responsibility of the buyer. You are advised to use a recorded / traceable delivery method to ensure that the item is safely returned to smart-car-bits-shop within the required 14 days. smart-car-bits-shop is not responsible should your return item be lost before it arrives back with smart-car-bits-shop, or if it arrives more than 14 days after the sale.

You will be refunded by the same payment method as has been used for the purchase, inclusive the original P&P charge.

Please also note: Any holographic security seals which may be on your product MUST be intact to qualify for return (primarily applies to electronic equipment / items). Any item returned with damaged security seals, or other obvious damage, will not be refunded.

(5) Feedback Feedback will be left for all buyers who have submitted the buyer feedback for their purchases. This is the only satisfactory means to ensure that the buyer has received the item(s), is fully satisfied with the item(s), and that the transaction is indeed complete.

Please note – if there is any aspect of your purchase with which you are not entirely satisfied, you should contact smart-car-bits-shop prior to leaving feedback – the majority of problems / issues can be readily and rapidly resolved. smart-car-bits-shop strives for "5 star" ratings wherever possible – but without specific customer feedback it is difficult to identify minor issues. Please let me know if there is ANYTHING which you would like to see improved.

Any further questions, please don't hesitate to contact me, at Smart-car-bits-shop

I will be more than happy to help.