Shipping and handling is a key pillar of success for us at SurplusByDesign! We are committed to getting every package out as fast as possible, safely and accurately!

Our promise to you is that we will ship every item within 24 hours (1 business day) of receiving cleared payment.

Please be aware that the payment clearing date may vary depending on the method of payment that you choose.

We do not offer local pick up of any of our items.

Domestic shipments

UPS is our carrier of choice for almost all domestic shipments. We know that some buyers have had negative experiences with UPS charging fees upon delivery, but we guarantee that will not happen to any of our buyers with a Canadian address.

When you receive a package from an international seller via UPS, you are being charged customs brokerage fees, duties, and taxes. These fees are typically paid by UPS to the various government agencies, as a cost of international shipping and they are simply recouping these costs. These fees are never remitted to the seller. Since there are no borders to cross domestically, you will not face these fees.

Because we are a CANADIAN seller, you will not have to pay any fees upon delivery.

EXCEPTIONS

Certain situations call for exceptions to the UPS carrier of choice policy.

PO Box and Rural Route Addresses are reached with Canada Post Expedited Parcel. Expected delivery times are 1-7 business days depending on regions.
Canada Post is more reliable in these situations than UPS, so we will automatically adjust the service, though it will not show on your invoice.

International shipments

Canada Post is our carrier of choice for almost all US and International shipments. We have found that Canada Post is our most dependable shipping option. Our international shipments are limited to certain items and certain countries at this time, due to administrative limitations. If your country is not listed as a destination on a certain product, we will not ship to your location.

BROKERAGE FEES

Please be aware that International buyers will be subjected to brokerage fees as well as duties and taxes on all deliveries. These will be charged C.O.D. and are the responsibility of the Buyer. The shipping fee that you paid us covers only the cost of shipping, which we pre-paid. These additional fees are collected as the cost of importing, and are in no way remitted to us. If you have any questions on this please feel free to ask or check out ups.com at; http://www.ups.com/content/us/en/resources/select/receiving/customs/fees.html

EXCEPTIONS

Certain situations call for exceptions to the UPS carrier of choice policy.

PO Box and Rural Route addresses are reached with Canada Post/USPS Expedited Parcel. Expected delivery times are 3-7 business days depending on regions. Canada Post/USPS is more reliable in these situations than UPS, so we will automatically adjust the service, though it will not show on your invoice.

At this time we are unable to deliver to APO/AFO addresses.

Security

UPS offers real-time package tracking, so you can always see the most recent activity on your package. You will receive your tracking information directly from UPS around 4pm EST on the day your unit is shipped. All items are sent requiring signature so items are never dropped at your door without your knowledge. If your item is sent as an expedited parcel via Canada post/USPS we will email you your tracking information directly.

Shipping Discounts

Please note that all shipping discounts are at the seller's discretion

GTA Shipping: We can offer upto a 50% discount on the published national flat-shipping rate for buyers in the GTA and surrounding areas. Unfortunately, we are not able to automatically apply this discount, so you will need to wait to receive an invoice with this discount. The discount will be applied to all qualifying addresses and purchases. This is not available for small electronics purchases and any shipping fees under $15.

Combined Shipping: We are able to offer a combined shipping discount to our volume buyers, but this discount is dependent on your location. Because of the cost variance across this great country of ours, the shipping discount is calculated on a case-by-case basis. It can range from 10%-50%, depending on both volume, and location. Please do not request a combined shipping discount unless you have already purchased multiple items.