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| Q:Is this product new or used? |
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| A:The product and packaging is stated in big bold letters at the top of the description. For example, "New, Retail Box. 30 Day Warranty". |
| Q:How much is shipping to my country? |
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| A:Please use the shipping calculator near the bottom of the eBay description page. Select your country, quantity, and click on Calculate. |
| Q:Did you ship my order? Do you have a tracking number? |
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| A:We usually send a shipment e-mail notice within 1-3 business days (Saturday, Sunday, and holidays excluded). Some orders, under $20 or international shipments may take additional processing days. All orders have a tracking (or delivery confirmation) unless you shipping method is ineligible such as First Class Int'l or Priority Int'l. |
| Q:What is your return policy? |
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| A:Warranty is 30 days on products we sell unless noted otherwise. We only accept returns on defective products. You must contact us by e-mail to receive a Return Merchandise Authorization number. You are responsible for return shipping regardless of product condition. Sales on software & music is final and non-refundable. |
| Q:Can you tell me the exact model of the hard drive, DVD drive, or router? |
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| A:We do not provide additional detail besides what is in the description. We would like to help but can not research the exact firmware, sub-model, serial number, or other specific markings on a device. Customer service is not allowed to visit the warehouse area due to safety and security reasons. |
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