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| Q:How long does it take for my order to arrive |
|
| A:Delivery standards are 4 up to 12 business days. But due to custom changed after 9/11, packages could be delayed |
| Q:Do you refund the shipping cost |
|
| A:NO, Buyers are responsible for all shipping charges and handling charges (unless an error has occurred in the shipping of your order) |
| Q:What is your return policy |
|
| A:Our goal at The Crafts Outlet is to have you completely satisfied with your order. If for any reason you are not satisfied, simply return your items in their original packaging with your invoice and the reason for your return within 30 days and we will issue a store credit or a refund to your Paypal account. Excludions apply! |
| Q:Can I track my order online |
|
| A:No, Canada post does not provide online tracking for Light Air Packet or Air Small Packet |
| Q:How long does it take for my order to ship |
|
| A:We ship on a daily basis; it takes about 1-2 business day to process the order from the time we receive your payment. |
| Q:Do you accept returns on custom items such as invitations |
|
| A:No, Custom personalized or altered items are non-refundable non-exchangable (ie, invitations, cards, tags, custom jewelry...)
for hygienic reasons, personalized jeweler, earrings and rings .
Seasonal items (e.g. Easter, Halloween, Christmas, etc.) returns will not be permitted after the event date. |
| Q:Do you offer faster shipping |
|
| A:Yes I do offer 2 other shipping methods, UPS standard (2-7 business days)at 15.99 or Xpresspost at 24.99 (3-5 business days) |
| Q:Do you combine shipping? |
|
| A:Limited Time Shipping Promotion
Buy buy buy all you need and pay 0.20 per item.
Never more than $6.99 |
| Q:When can I expect my order to arrive? |
|
| A:Shipping Schedule:
We ship on a daily basis; it takes about 1-2 business day to process the order from the time we receive your payment. Orders received on Friday after 12:00pm EST, Saturday, and Sunday are shipped the following Monday. |
| Q:Do you ship internationally? |
|
| A:Yes we ship to USA, CANADA, ENGLAND, Australia all other countries Please inquire before placing your order |
| Q:DO you Ship TO APO? |
|
| A:Yes |
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