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 The Parts Masters

The Parts Masters

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  • Return Policy and Procedures
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General Interest
  
  • NEW RETURNS

To process new returns electronically if you are located in the U.S. and paid with a Paypal account to initiate a return, you simply click “Return this item” next to the transaction in My eBay, choose a reason, and print a return shipping label and packing slip.   
The following process should be done only if the electronic process(above) would not work or if you are outside of the U.S. or paid with a guest paypal account by credit card go to the link at the bottom of this page print and fill out the form to send with the return.
Return shipping paid by: Buyer
Item must be returned within: 30 Days
Refund will be given as: Money Back
All new returns must be in new, salable condition, in the manufacturer's branded box the part was in, and can't be previously installed. All Haynes and Chilton manuals must be in the original plastic wrap and not opened or no credit will be given. There is no new returns on any electrical parts.

  • WARRANTY RETURNS

All defective parts will be replaced for same part purchased. Warranty is exchange only no refunds unless replacement part not available or parts lookup listing is incorrect.  Most warranty's are for one year only.  This only includes manufacturer defects it doesn't include any defects from normal wear or installer error.
Simply go to the link at the bottom of this page print and fill out the form and send it with the return or return with form on the back of the packing slip. It is Warranty Exchange only as stated on the item page for one year from the date of purchase. We will send you a replacement part when the defective one is received. If you are in need of a new one sooner, you can purchase another from us and when the defective part is received in the manufacturer box we will issue a refund for the second transaction. We must be notified ahead of time before you do this otherwise we will send a replacement without knowing.

  • CORE RETURNS

Simply go to the link at the bottom of this page print and fill out the form and send it with the return or return with form on the back of the packing slip.
Core Return shipping paid by: Buyer
Core Item must be returned within: 14 Days
Core Refund will be given as: Money Back

All fluids must be drained from the core. The core must be securely wrapped in plastic and sealed. Cores must be returned in the packaging used in the shipment of the order sent to you including the branded box the part is in. Your core will be inspected to determine if the core is rebuild-able. Core return shipping charges are the responsibili
ty of the customer. These are not refundable. Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued.


IF RETURNING THROUGH EBAY ELECTRONIC RETURN PROCESS THE FORM IS NOT NECESSARY.

http://stores.ebay.com/The-Parts-Masters/Return-Authorization-Form.html