FAQs
We have tried to answer any question you may have. However, if you can't find the answer you need, please don't hesitate to please e-mail sales@toportraits.com ,or simply click on the "Ask a Question" button and expect a response from our professional sales team within the next 12- 24 hours, guaranteed!.
PRODUCTS/SERVICES
MASTERPIECE REPRODUCTIONS
PAINTINGS FROM PHOTOS
SHIPPING/PACKING
PAYMENT/CHECKOUT
RETURNS/SATISFACTION GUARANTEE
ABOUT US
PRODUCTS/SERVICES
Do you sell real paintings or prints?
We only sell 100% handmade oil paintings, hand painted by experienced artists. These are oil on canvas genuine masterpieces and each stroke, texture and nuance is created by hand. We use no printing, pressing or any technological tricks to create our paintings. You can see examples of how the paintings are made in the Painting Process section.
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Can I order a different size?
Because each oil painting is individually commissioned, we can be very flexible to meet your needs. While we only display standard sizes, you may order any size that you wish. Please contact as for a quote at Sales@ToPortraits.com or simply click on the "Ask a question" button for any inquiries or questions and we will gladly contact you in 12 - 24 hours time.
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How long will it take for me to receive my painting?
If an item is listed as "In Stock", it will be ready for shipment within 24-48 hours. Otherwise, our standard processing time for most "made to order" items is approximately 14 - 21 days to paint and ship from when it was commissioned, depending on the complexity of the painting. Please let us know if you have a deadline to meet. We will inform you in advance when the painting has finished and will be shipped to your address.
*The processing time is always listed on the Details section of the listing and will give you an estimate time as for how long it should take to complete and ship your painting.
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Do your artists sign the paintings?
As a rule we don't ask the artists to sign the painting. However, they are more than willing to do so. Just let us know if you'd like a signature.
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Will the oil painting I order look like the picture on the listing page?
All of the oil paintings displayed on our store depict the actual works of art painted by our artists. Our professional photography department takes high resolution photographs of the oil paintings in our extensive in-stock inventory and then displays those photos on our listings. We do that so our customers can truly judge the quality of our oil paintings before they make a purchase.
You must see our paintings in person to truly appreciate the fine attention to detail and the rich colors and textures that are evident in every hand-painted masterpiece we sell. As beautiful as they appear on our listing, our oil paintings are 10 TIMES more beautiful in person!
*Please Note: We may stock more than one oil painting in inventory for each oil painting displayed on our store and since each oil painting is entirely hand-painted by an individual artist, one can expect some minor variations in the actual oil painting you receive and the picture sown on the listing page.
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Are the oil paintings delivered framed or unframed?
Most of our paintings are shipped unframed unless otherwise noted in the Details section of the listing.
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Can I frame my painting?
Absolutely! We offer two different ways to stretch your painting as a ready-to-hang work of art; museum wrap and gallery wrap.
- Gallery Wrap - Gallery wraps are a streamlined, contemporary way to display art on canvas. The canvas is folded over the edge of a wooden stretcher frame and is attached to the back. The picture flows cleanly around covering the sides. When the art is hung, it presents a continuous display of the image, uninterrupted by a white margin or side staples.
- Museum Wrap - Museum Wraps are a standard way to present art on canvas. Only a small amount of the art folds over the edge and the sides are left white, maximizing the image presentation for framing. Museum Wraps look best when paired with a frame.
Your painting will be shipped stretched and ready to hang on your wall. Simply send us an email with the frame style you prefer, and we will respond with a pricing quote within 24 hours of receiving your request.
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MASTERPIECE REPRODUCTIONS
What are oil painting reproductions?
Oil painting reproductions are hand painted recreations of original paintings. Reproductions are an exciting opportunity to actually own some of the world's greatest paintings without having to spend millions of dollars or purchase cheap lifeless prints. The vibrant, rich, textured colors from our oil painting reproductions can only be achieved by slowly hand-painting with the best quality oil paints available. We do not use any short-cuts, production line teamwork, and no machines are involved. Each painting is painted by your own and exclusive dedicated artist.
Whether it is a Van Gogh in your living room or a Monet in your office's reception area, these hand painted masterpieces will not only draw great attention, but they will add sophistication to your walls and rooms. They are sure to bring many years of enjoyment for generations to come.
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Do the reproductions look exactly like the original?
Because these reproductions are hand painted, there will always be slight variations between the originals and our reproductions. We examine the works that we commission very carefully and make sure that our reproductions contain similar brushstrokes and techniques used by the original artist.
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Why would I buy a reproduction?
Reproductions are an opportunity for the general public to actually see and even own some of the otherwise unaffordable and often safely stored away art masterpieces. Whether it is a Monet in your living room that helps to educate and expose your children to art, or it is a Van Gogh in your office's reception area, these hand painted masterpieces will not only draw great attention, but they will add sophistication to your walls and rooms.
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PAINTINGS FROM PHOTOS
Can you do paintings from photographs, or paintings that are not in your collection?
Absolutely! We do this sort of thing on a daily basis. We can turn any photograph and digital image into a handmade oil painting masterpiece. We can create anything from a portrait of yourself, your family and loved ones to a painting of your favorite vacation spot or first car. Since our artists work from a blank canvas, there's no limit to what they can create. Just Imagine your most cherished photo turned into an oil painting masterpiece, truly an heirloom that will grace your walls for years to come, all at incredibly low prices!
In addition to being able to paint any custom size, we can also make changes to any old master painting you might be interested in. We can insert your face into a famous painting, or repaint you in a particular style. Imagine your daughter's image as the dancer in Pierre-Auguste Renoir's painting, The Dancer. Or your wife as the subject of Alexander Molinari's painting. We can even paint your family, wedding party, car, or house into an existing old master painting. The possibilities are endless, so have fun creating a masterpiece that is unique and one that you and your family will cherish for years.
We guarantee that all of our portrait oil paintings are entirely hand-painted from start to finish by the finest artists. Our portrait oil paintings are NEVER machine generated, are NEVER photos reproduced on canvas (canvas transfers), and are NEVER computer generated copies made to look as if they are textured. Please be assured that NO printing or digital imaging techniques are ever used.
Our portrait artists have years of training at some of the finest art academies, specializing in the medium of oil on canvas. Every tiny detail in your photo will be captured in each exquisite brushstroke, until each completed portrait is a true masterpiece! We promise your portrait oil painting will be a magnificent work of art that will be treasured by your family and friends! To read more about the painting process, please click HERE.
IMPORTANT NOTE: We always e-mail you a photo proof of your finished portrait oil painting for your approval prior to shipment. At that time, our artists will make any changes you wish to the oil painting at no extra charge. Your 100% satisfaction is our #1 priority!
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Can I send you an old black and white photo to be painted in color?
Yes, many of our customers turn old and damaged photographs into beautiful portraits. Such details can be added as color or even corrections to parts of the photographs that are damaged. Although we do prefer as clear photographs as possible to work with, in cooperation with our customers we have created some excellent art work from some very poor, old photographs. If the photo is too damaged, it may help to provide other images to help with details.
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Can I send in more than one photo to help provide details?
Many of our customers send in extra photos solely to provide details and clarity that may be missing in the main photograph to be rendered into an oil painting. This is very helpful to our artists and helps to assure that the end result is as close to perfect as possible. Many customers also send in extra photos to have details added.
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Can you combine images from more than one photograph into a single painting?
Yes, we can! You can send several photographs and have subjects from each placed together into a single painting. Simply give us detailed instructions when placing your order. We don't charge extra for this service.
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Can I send a photo before ordering? (Just to make sure that the quality is good, or to get a quote)
Yes, you can. Simply send the photos as attachments to and we will get back to you. You can send us the photo to Sales@ToPortraits.com, and if we think that the photos are not good enough, we will ask you for better photos.
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Can I choose a background for my painting?
Yes, you can! We do it at no extra cost. If you would like a different background you can simply send us a reference photo to support your specific request.
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Do you charge extra for modifications?
No, we don't charge extra. All modifications are free of charge.
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How much does a painting from a photo cost?
One of the main goals of our company is to make painted portraits affordable for as many people as possible. All our work is 100% handmade and created by top artists; still we manage to offer very competitive prices. For a full price quote please send all photos and information such as painting size, detailed instructions, your shipping address, your shipping method preference, a contact email address, and any additional message, to Sales@ToPortraits.com. We will respond with a pricing/delivery quote within 24 hours of receiving your request.
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Do I pay upfront for the painting or when I receive it?
You pay when you place your order with us. Before we begin working on your painting, we need to know that you have the means to pay for it. All online transactions work this way, and keep in mind that all paintings ordered from ToPortraits-Studio are backed by our 100% money back guarantee.
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Can I preview my painting before receiving it?
Absolutely! Once the painting from your photo is ready, we will contact you for you to review it online. Most of our customers are happy with their first preview. However, if you feel that any modifications should be made, we receive your feedback, make the requested modifications and send it back to you for confirmation. Only then, the custom painting is sent to you.
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SHIPPING/PACKING
Do you ship worldwide?
Yes! We ship almost everywhere in the world! If your country is not listed, then we are unable to ship to that location.
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What shipping service levels do you offer?
At this time, we only ship our products by express mail via EMS, TNT or DHL, using a 3-6 day expedited service (most parcels are delivered in 3-4 days). All shipments are insured and are hand delivered to the shipping address you provide.
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Where do you ship your items from?
Our company warehouse and offices are located in the UK, China and Israel. Most of our items are usually shipped from our warehouse in Manchester, England, but we ship depending on availability. * Please note your shipping charge will not be affected by this.
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What is the delivery commitment for all shipments?
Our usual delivery time to the United States and Canada is 3-5 business. Delivery within Europe is 3-4 business days, and delivery time to South America, Asia and Australia is a bit longer and usually takes 4-6 business days to arrive.
- ToPortraits-Studio is not responsible for service transit time
- Transit time excludes weekends and holidays
- Transit time may vary, particularly during peak periods
- Some locations around the world may require additional transit time
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When will my order ship?
We ship all in-stock orders within 24-48 hours of payment receipt Monday through Friday. Orders that are paid on Friday and Saturday are shipped on Monday. NOTE: ToPortraits-Studio is closed on Saturday and Sunday, but our customer support team is available 24/7 and will get back to you with any question ask within the next 12- 24 hours, guaranteed.
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What precautions are taken to ship your art safely to the customer?
Due to the caliber of the product, we take extra care to ship it to you safely. If you choose to frame your painting, it is packaged in bubble wrap and shipped in a double customize hardcover box. Unframed art will be shipped in a protective, hard plastic tube.
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Is my package insured?
Absolutely! ToPortraits-Studio guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our customer Support Team via email at Sales@ToPortraits.com.
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How is my order packaged?
The quality of your shipment is our priority and the materials we use to pack our products reflect our commitment. Rest assured, if your order contains a combination of these items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.
- Unframed Art: Rolled with protective wrapping paper and packaged in a cardboard tube.
- Framed Items: Covered with protective bubble wrap and packaged in a durable cardboard box.
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How shipping costs is determined?
We work hard every day to bring you the lowest possible shipping cost. The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. It also includes a small fee for insuring the full value of your item(s) against possible theft or damage while in air or transit. The total shipping and handling cost is clearly listed in every ToPortraits-Studio item description. *Certain items are sometimes offered with a Free Shipping or percentage discount. Please note we reserve the right to change or discontinue them at any time.
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I purchased a few items from you during the same timeframe. Can you ship them together?
Yes, shipping costs are calculated based on the total weight of the item(s) being shipped. ToPortraits-Studio enables continuous invoice consolidation during checkout. We allow no more than 24-48 hours between the first and the last items added to the checkout. We allow no more than 10 line items per consolidated invoice. Your actual shipping and handling cost will automatically compute on checkout.
*Please note: In-stock items are ship immediately. If your order contains items which are currently unavailable, your order will be split into multiple shipments at no additional shipping cost.
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Is there a tracking number assigned to my order?
Yes, tracking numbers are assigned to all of our shipments immediately after the shipment is packaged and a shipping label has been printed.
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How do I get my tracking number?
The tracking numbers for each day's shipped orders are automatically emailed within 24 hours.
A shipping discount of 20% will be applied at checkout on all combined orders of 2 or more items. Discount does not include freight shipments.
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I have not been e-mailed a tracking number. How should I proceed?
Shipment notification e-mails often fall prey to spam-blockers. Please check your spam folder before contacting ToPortraits-Studio for a tracking number. If you have not received a tracking number from us within 48 hours of payment receipt, please e-mail Sales@ToPortraits.com and we can complete your request for a tracking number.
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What do I do if my shipment never arrived?
Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please contact the carrier company with your tracking number to find out the status of your delivery. Please feel free to e-mail Sales@ToPortraits.com with any questions.
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PAYMENT/CHECKOUT
What payment methods do you accept?
At the moment we only accept PayPal payments from eBay users. It's simply the safer and easier way to pay and get paid online and allows you to pay in any way you prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing your financial information. Payment must be submitted within 3 days of committing to purchase this item. For questions regarding payment and checkout, please e-mail sales@ToPortraits.com. Thank you for shopping with ToPortraits-Studio!
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Do you charge sales tax?
Because ToPortraits-Studio sends its products from China, Israel or the United Kingdom, our customers do not have to pay any sales tax or export duties when they purchase from our store.
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RETURNS/SATISFACTION GUARANTEE
What is your guarantee and return policy?
At ToPortraits-Studio, your satisfaction is our #1 goal! We are so confident in the quality of our products that if you are not satisfied with your purchase simply return it and we'll give you full refund. Products sold by ToPortraits-Studio are supported by our Standard Return Policy unless otherwise indicated. Merchandise covered by our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or replacement.
* Our Standard Return policy do not apply to our commissioned work and a restocking fee of up to 25% of the total will be assessed. (Note: if your commissioned work was damaged or defective, or if an incorrect item was shipped, you may receive full refund or a free replacement instead).
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Who covers the return shipping cost?
ToPortraits-Studio will take care of all shipping charges related to the return or exchange of defective and damaged products or are confirmed by a ToPortraits-Studio representative to be defective. If the return is a result of our error, you won't be charged for return shipping.
For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does ToPortraits-Studio reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with ToPortraits-Studio support as to how the return should be handled prior to placing the items back in transit to ToPortraits-Studio.
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ABOUT US
Who is ToPortraits Studio?
ToPortraits-Studio was founded in 2001 in Xiamen, China, as a small art studio. Since that time, we have become one of the largest manufacturer and distributor of handmade oil paintings in the world. Our company has helped thousands of customers worldwide decorate their homes, dorm rooms, apartments, and offices.
ToPortraits-Studio is an international company with operations in the United Kingdom, China and in Israel. We are dedicated to provide international wholesale and individual retail service like no other. We mainly distribute our products in the USA, Canada, Southeast Asia and Europe. We serve galleries, interiors designers, retailers, art dealers, private collectors and art lovers all around the world.
We strongly welcome galleries, retailers and wholesalers to join our Partnership program and enjoy our great services and excellent prices. You can read and learn more about our wholesale prices and our partnership programs just below.
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Why buy from us?
The answer's simple. Whether you want a hand-made reproduction of an amazing piece of art, a one of a kind original artwork, or if you're looking to turn a photograph into an original work of art, ToPortraits-Studio is the best, most affordable gallery in the world.
ToPortraits-Studio is the one-stop shop for online art-lovers searching for the perfect painting to decorate their home or office. We are committed to providing you with the best and finest collection of handcrafted oil paintings to be found anywhere on the planet. From the classics of Leonardo Da Vinci and Claude Monet to more contemporary works and customized paintings, we've got it all.
We have a commitment to excellence in everything we do. We take great pride not only in the quality of our artwork and our competitive prices, but also in our top-notch customer service. We want you to know that you can always count on us to give you the best service at the lowest price available. In fact, you'll get a painting for what some of our competitors charge for a print.
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