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General Interest

What Payment Methods Do You Accept??
When paying online you have a number of options. The easiest and most convenient way to pay online is with PayPal. If you do choose PayPal then you can choose to pay using your PayPal balance or by using your credit or debit card. If you do not have a PayPal account you can still use paypal to checkout as a guest! We also accept Skrill and Google checkout, if you have any questions please do not hesitate to contact our team.

What is Your Returns and Exchange Policy?
Our team of quality control staff really help to make sure that all products are of a high quality and in perfect condition when they are shipped. Once you receive your order it is advised that you check it over thoroughly to ensure that everything is as it should be. If for whatever reason you are not satisfied with your purchase then you should contact us as soon as possible.

When sending back any products please ensure that they are sealed correctly and in their original packaging.

How long will it take to receive a Refund?
Once your returned package has reached us and we have inspected the products enclosed, we will send you a confirmation email and you should expect to receive the refund within 3-5 business days.

What Should I Do If My Items Are Damaged When I Receive Them?

As soon as you receive your order you should check over all of the items. If you find any damage then contact us immediately. It is important to contact us no more than seven days after you have received your damaged goods. You can easily reach a member of our customer service team through our Live Chat feature on our website.

When will my Order be shipped?
We aim to process all of our orders within 24 hours 7 days a week. We offer free delivery for orders to the UK. Shipping to Ireland and Europe generally takes between 3-5 business days. So you should have your order with you within seven days maximum. It would be a good idea to wait up to 10 days for your order to arrive before you contact us.

Do you Offer International Shipping?

We do offer international shipping to the following countries: Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Columbia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Israel, Italy, Kenya, Latvia, Lebanon, Lithuania, Luxemburg, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Republic of Ireland, Russia, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates & United States.

Which Shipping Company do you Use?

Most orders that we send out are sent using Royal Mail.

Will All of My Items be shipped together?

Most of the time, all of the items in an order will be shipped together. However if you have a particularly large order then it may be necessary to ship them in two separate boxes. We will send the two or more boxes off together so technically you should still receive your order altogether.