100% satisfaction guarantee: if an item is receive in a condition that is not represented in listing due to our error. We will work with you to find a resolution, including the option of return item or refund payments. Simply notify us within 3 days of receiving your item. Please note: shipping charge is non refundable even though item is marked as free shipping . Since we already paid shipping carriers fee to send items, we have to charge an exact shipping when issue the refund . Return item must be received in original condition with all parts included. damaged items are not accepted for return. Strings that have been installed and items sold "as-is" are not accepted for return.
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