1. Are compatible
ink cartridges safe to use?
YES, we guarantee that all of our ink cartridges are 100%
compatible with your printer, and they won’t harm your printer in
any unusual way.
2. Do your
cartridges void my printer’s warranty?
NO, it's our guarantee - our compatible ink jet cartridges do not
violate your printer warranty. They are 100% guaranteed compatible
and by law, your warranty is not voided if 100% compatible
cartridges are used in place of OEM cartridges.
The following is an excerpt from the text of the Magnuson-Moss
Warranty Improvement Act:
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032
... (c) No warrantor of a consumer product may condition his written
or implied warranty of such product on the consumer's using, in
connection with such product, any article or service (other than
article or service provided without charge under the terms of the
warranty) which is identified by brand, trade or corporate name;
except that the prohibition of this subsection be waived by the
1) The warrantor satisfies the Commission that the warranted product
will function properly only if the article or service so identified
is used in connection with the warranted product, and
2) the Commission finds that such a waiver is in the public
3. On the printer’s
box that I bought says only use genuine ink cartridges. Why is that?
Every company wants to sell its own products.
4. What is your
We back our products for a full YEAR*! If in this period anything
happens, we will replace them or refund your money. Less shipping
and handling. Buyer is responsible for shipping it back to us unless
we have made a mistake in your order.
*1-year warranty has the following restriction:
1- In order to receive a replacement or refund on your product,
any returned ink product must be returned at least 70% full.
2- If you need to return them after 60 days from the purchase
date, then you'll receive the lower price as a refund if the price
of the purchased product has changed regardless of the price that
3- Buyer is responsible for ALL shipping and handling charges.
4- If there is nothing wrong with the cartridges after return,
then you need to pay 20% restocking fee.
5. How much is the
shipping and handling charges?
All the USA purchases come with free shipping
Shipping to Canada is $6.95 for the first item, and $3.95 for
each additional item. You can upgrade to Canada post Expedited
shipping for $13.95 for the first item and $3.95 for each additional
item. Delivery takes about 4-9 business days. This is true for most
orders. Exact shipping charges can be found in the listing page.
We do ship internationally. International shipping is $9.95 for
the first item and $6.95 for each additional item.
6. What is your return
You may return your order within 60 days from the day you receive
your item for a full refund less shipping and handling. Please
include your eBay ID and the item number as we are not able to do
anything without them.
7. How long does it
take before you ship my order after I paid?
On average, all orders are shipped by the next business day and
the estimated delivery is usually between 1-5 business days. Once a
package leaves our warehouse it becomes the responsibility of the
carrier. We apologies if it takes longer as we have no control over
USPS and Canada post scheduling.
8. What causes the
white lines on the page? How do I remove it?
1. The air entered the cartridge during installation; please
clean the print head couple of times. Then you can try again.
2. The installation method is not correct; reinstall the cartridge
and clean the print head couple of times.
3. The aging of print head. Please replace the head with a new one.
The printer can't identify the newly installed cartridge. Why?
1. Damaging the chip on the cartridge, due to touching the chip
with bare hand or the dust adheres to the chip surface; the printer
can't recognize the cartridge. Please clean the chip with dry tissue
and reinstall the cartridge.
2. The spring touching needle in the print head is out of usage or
3. The spring tablet in the printer without chip is out of usage.
10. Why the printed
picture intense red while is the one on the screen is not? How to solve
If the printed result is not coherent with the computer designed
it can be attributed to many reasons. This problem is related with
computer designing as well as pixels. In order to get a satisfied
printing result, follow the following operations: choose
File—Print—Property—Custom—Advanced Dialog Box, now you can select
any kind of resolution by yourself.
11. The printed
words and table have slight burr. Why?
1. The paper is humid. Please replace the humid paper with the
2. The aging of print head. Please repair it or replace with a new
12. My printer
doesn’t work since it has not been used for a month, however it worked
normally a month ago. Why?
Leaving the printer unused for a long time causes the print head
is possibly go dry. Please clean the print head and then you will be
able to use it again. In order to ensure the best printing quality,
it’s recommended to use the printer at least once a week. This way
the printer will be maintain on regular basis, keeping the nozzles
from drying out.
The printer can't print out after the cartridge is loaded to the
1. The yellow label is not torn off. Please tear off the yellow
label and reloaded the cartridge.
2. The cartridge was filled with air during installation. Please
clean the print head and exclude the air.
3. The print head is too old to use or damaged. Please repair the
print head or change it with a new one.
14. Do I get a
All orders within the US will get a confirmation number. You'll
get an email on the day of shipping with the confirmation # in it.
We also add this number to your eBay and PayPal accounts, Canadian
orders might get a confirmation # depending on the size of the