YES, we guarantee that all of our ink cartridges are 100% compatible with your printer, and they won’t harm your printer in any unusual way.

NO, it's our guarantee - our compatible ink jet cartridges do not violate your printer warranty. They are 100% guaranteed compatible and by law, your warranty is not voided if 100% compatible cartridges are used in place of OEM cartridges.

The following is an excerpt from the text of the Magnuson-Moss Warranty Improvement Act:

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032

... (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if: 
1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and 
2) the Commission finds that such a waiver is in the public interest.

Every company wants to sell its own products.

We back our products for a full YEAR*! If in this period anything happens, we will replace them or refund your money. Less shipping and handling. Buyer is responsible for shipping it back to us unless we have made a mistake in your order. 
*1-year warranty has the following restriction:
 
1- In order to receive a replacement or refund on your product, any returned ink product must be returned at least 70% full.

2- If you need to return them after 60 days from the purchase date, then you'll receive the lower price as a refund if the price of the purchased product has changed regardless of the price that you paid. 

3- Buyer is responsible for ALL shipping and handling charges.

4- If there is nothing wrong with the cartridges after return, then you need to pay 20% restocking fee.

All the USA purchases come with free shipping 

Shipping to Canada is $6.95 for the first item, and $3.95 for each additional item. You can upgrade to Canada post Expedited shipping for $13.95 for the first item and $3.95 for each additional item. Delivery takes about 4-9 business days. This is true for most orders. Exact shipping charges can be found in the listing page.

We do ship internationally. International shipping is $9.95 for the first item and $6.95 for each additional item.

You may return your order within 60 days from the day you receive your item for a full refund less shipping and handling. Please include your eBay ID and the item number as we are not able to do anything without them.

On average, all orders are shipped by the next business day and the estimated delivery is usually between 1-5 business days. Once a package leaves our warehouse it becomes the responsibility of the carrier. We apologies if it takes longer as we have no control over USPS and Canada post scheduling.

1. The air entered the cartridge during installation; please clean the print head couple of times. Then you can try again.
2. The installation method is not correct; reinstall the cartridge and clean the print head couple of times.
3. The aging of print head. Please replace the head with a new one.

1. Damaging the chip on the cartridge, due to touching the chip with bare hand or the dust adheres to the chip surface; the printer can't recognize the cartridge. Please clean the chip with dry tissue and reinstall the cartridge.
2. The spring touching needle in the print head is out of usage or damaged.
3. The spring tablet in the printer without chip is out of usage.

If the printed result is not coherent with the computer designed it can be attributed to many reasons. This problem is related with computer designing as well as pixels. In order to get a satisfied printing result, follow the following operations: choose File—Print—Property—Custom—Advanced Dialog Box, now you can select any kind of resolution by yourself.

1. The paper is humid. Please replace the humid paper with the dry paper.
2. The aging of print head. Please repair it or replace with a new one.

Leaving the printer unused for a long time causes the print head is possibly go dry. Please clean the print head and then you will be able to use it again. In order to ensure the best printing quality, it’s recommended to use the printer at least once a week. This way the printer will be maintain on regular basis, keeping the nozzles from drying out.

1. The yellow label is not torn off. Please tear off the yellow label and reloaded the cartridge.
2. The cartridge was filled with air during installation. Please clean the print head and exclude the air.
3. The print head is too old to use or damaged. Please repair the print head or change it with a new one.

All orders within the US will get a confirmation number. You'll get an email on the day of shipping with the confirmation # in it. We also add this number to your eBay and PayPal accounts, Canadian orders might get a confirmation # depending on the size of the order.