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| Specializing in vintage style electric guitars. | |
Terms and Conditions
Payment and shipment terms may vary on individual items. | |
| Payment methods |
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Money Order/Cashiers Check See Description
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| Store ship-to locations |
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Canada and some items to the US
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| Shipping & Handling |
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Buyer Pays Shipping. |
| Customer service & return policy |
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See Policy Below | |
Return Policy:
Items damaged in shipping:
Most goods are shipped and will arrive without incident. In rare cases, an item could be accidentally damaged by the carrier. If your item is damaged during shipping, notify us by e-mail within 2 days of receipt. We will then file a damage claim, and provide you with a prepaid return shipping method for the damaged item. As soon as we receive the damaged item and verify the damage, we will ship out a new item at no cost to you.
Defective items:
If your item is defective, notify us by e-mail within 2 days of receipt. We will make arrangements to have your item picked up and returned to us, at our expense. Upon receipt we will inspect the item and verify the defect. A new item will then be shipped out to you within 2 business days at no cost to you. If a replacement is not available, we will provide you with an instrument of equal or greater value, or issue a full refund.
Note: In cases where a returned "defective" item is found to be working properly, we will issue a refund of the item price, less the return shipping charge and a 15% re-stocking fee.
Items no longer wanted:
You may return any item for a refund. You must notify us by e-mail that you wish to return the item within 7 days after you receive it. The item must be returned at your expense by an insured shipping method. It must be in original condition (with no signs of wear or use) and packed with proper packaging materials. Upon return in satisfactory condition, we will refund the item purchase price, the outbound shipping fee is not refundable. Where an item was purchased with free shipping or shipping included in the purchase price, the outbound shipping cost will be deducted from the purchase price.
All returns require that you contact us prior to making the return so that we can advise you how to proceed.
If you wish to return an item, please contact info@guitarbizcanada.com. Once you have obtained all return instructions from us, the item must be returned to us within a period of (1) week, or the return will not be accepted.
Undeliverable Shipments:
If a shipment is returned to us because it is undeliverable to the address provided, we will issue a refund of the purchase price, and will deduct the original shipping charge to cover the cost of shipping your order. Undeliverable is defined as:
- shipments where we were given an incorrect/incomplete shipping address which resulted in a return, or
- shipments that were refused or not accepted by the receiver, or
- shipments where no-one was present to receive the package after multiple delivery attempts and notices by the carrier.
We do not automatically re-ship undeliverable packages. | 
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