Q: I want to make a big order from you, do you have catalog and do you have a better price?
A: Happy to offer my items to you, YES, we have wholesale price, you would get a very reasonable price. Please email us: jianhong.chen16@yahoo.com.
Q:I have won 2 items, but still bidding some other items. Do you hope me to pay 2 items immediatly or wait other items ended, then I will pay all items together.
A: Thanks for your bidding in my shop, please do not worried about the payment, I am willing to wait it in patience. Please feel free to bid my items freely, then pay all of them within 25 days SINCE WON, it is ok.
Thanks for your bidding in my shop, please do not worried about the payment, I am willing to wait it in patience. Please feel free to bid my items freely, then pay all of them within 25 days SINCE WON, it is ok.
Q:For Mixed Multicolor beads, may I just get clear and pink(or some other color) color?
A:Regarding to your needs, if it is Fixed mixed, you could buy clear and pink on ebay, it is ok. If randomly mixed, I am very sorry that we are unable to offer it to you. They are randomly mixed from our supplier, if just offer one or two colors to you, will be very hard for us to manage stocks and arrange shipment, hope your kindly understand.
Q: Does the watches in your shop are working with battery?
A:YES, all of my working watches in my shop are working with battery. There is a small white tips to stop working before using, when you receive it, please take small white tip off, then click the button, it is ok.
Q:I am very sorry, I bid this item by mistake, could you cancel it for me?
A:Sorry, normally speaking, it is hard for me to offer quantity which less than my listing quantity, since we have counted and packed items well, sell them scattered will make us hard to manager stock correctly, hope your understanding . In fact, we have many mixed lots available for sale, we suggest you to buy mixed ones.
Q: Do this bracelets/necklaces fit European beads/Pandora beads?
A:All of my bracelets/necklaces fit European beads, item title are with “fit European beads” :)
Q:Is this item lead and nickel free?
A:All of my items are lead free, nickel SAFE. Please feel confident to buy my items, I have been selling items on eBay for about 4 years, no problem.
Q:Do your products have stock? When will you arrange the shipment if i placed order with you?
A:yes, we have items in stock, and normally ship orders within 1-2 days. So, feel freely to shop here to enjoy the swift shipping.
Q:Do you offer combined shipping discount? If do, what is it?
A:YES, combined discount is always offered, you just need to pay total shipping fee for first item, then you will get 1GBP discount on other items, for example, if you bought 4 items, the single original postage for them is 2.99GBP, 3.99GBP, 1.99 GBP, 4.99GBP. The combined shipping/handling fee will be: 2.99+(3.99-1)+(1.99-1)+(4.99-1)=10.96GBP
Q:Is your combined shipping discount policy also applied to FREE SHIPPING items?
A:Sorry, combined shipping discount is not applied to FREE SHIPPING items. And FREE SHIPPING items are also not counted for combined shipping discount rate.
After ordering/bidding:
Q:Why I do not find anywhere to input RCD code to get discount?
A:RCD (Repeat Customer Discount) is not applied to my ebay stores. It is only available to my website.
Q:I have won above item 10pcs? I want to buy more 30pcs, could you do it for me?
A:Just please feel free let me know, It is ok for me to offer more to you at winner price IF my cost is ok :)
Q:How do I know whether you have shipped my items or not?
A:Normally, I will ship out your items within 1-2 business days upon your payment. And I will also send a notification email to your eBay registered email address. Be sure to check your email inbox.(Sometimes you also need to check your SPAM folder, since in some case, my emails will be regarded as SPAM by your Email Service Provider).
Q:If some items are broken when I receive them, what should I do?
A:It is a long journey from my country to your place, sometimes items will be broken during the delivery. In such case, just take some pictures of the broken items and then send pictures to me at jianhong.chen16@yahoo.com.
Replacement will be added into your next order, or money will be credited into your account, or refunded. 100% guaranteed satisfaction.
Q:I ordered this item by mistake, it could not fit my bracelets, could I send back to you for change?
A:it is ok, but returning shipping fee will be paid by buyer, please feel free to contact sellers first, I will do my best to solve it for you.
Q:I am so pleased with my last order, do you have this item available again?
A:YES, all of my items are kept on providing all the time, please feel free to contact seller, or use item title to search in my store, you will get new link to buy/bid.
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