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i-heart-anime-toys

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 We sell toys and other merchandises based on anime, video game, and other popular TV / movie series. We strongly encourage our customers to read our Terms and FAQs pages as they contain important information about our policies that may help avoid misunderstanding and dispute between us.
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General Item Conditions:
Most of our items are brand new unless otherwise noted. We do not sell bootleg or pirated merchandises. We do not provide actual pictures, but we will choose the best condition item available to our customers on first come first serve basis. eBay definition of "Brand New" may be different than ours. Below are our definitions of brand new for each of item categories.

Toys:

  • Brand new from our distributor. We do not get it directly from manufacturer.
  • Most of our toys are factory sealed, but if you found they are not factory sealed, it is most likely due to either our distributor's inspection or that is how they came in.

DVD Movies:

  • Brand new and sealed from our manufacturer.
  • Official US release.

PC Games:

  • Brand new and sealed from our manufacturer.
  • Official US release.

Shipping and Payments:
Click on tab "Shipping and payments" next to Description tab for all of our S&H fee schedule, payment methods, and return policies.
  • We combine shipping by giving $1 discount for each additional item.
  • We accept Paypal only. For any other payment methods, please contact us first before buying.
  • We accept all returns for any reasons as long as the item is still in the original condition and within 30 days of your purchase.
Cancellation Fees:
Selecting "Buy It Now" acknowledges that you agree to our terms and accept our postal charges. There is NO shopping cart where you can still back out.
  • Cancellation fee is $3 per item or ebay final value fee whichever is higher.
  • A Non-Paying Bidder claim will be filed when you fail to meet your obligation to send payment.
 
Disclaimers:

Choking Hazards:

  • Most of our action figures and character goods may contain sharp points, small parts that can cause choking hazards, and other elements that are not suitable for children under 15 years of age. Please provide adult supervision.

Other Important Notes: (Added on Feb 13, 2011)

  • Due to increased sales, our domestic handling time is between 1 - 3 business days with average of 2 business days. For international shipment, we may have to wait longer for security purposes. Our international shipment handling time is between 1 - 5 business days with average of 3 business days.
  • Estimated delivery time under "Shipping and payments" tab is provided by eBay. It overestimates actual delivery time by US Post Office. For example, First Class and Priority Mail should not have the same estimated delivery date, but eBay sets estimated delivery date the same for both. We are in the process of revising all First Class shipping method to Standard, but we have thousands of active listings, so it will take us a while to revise all of them.
  • Normal delivery time is about 2 - 3 weeks to most foreign countries, but sometimes longer depending on your local custom office policies. We ask you to wait at least 1 month from shipped date before you file a claim or dispute.
  • Based on our experience shipping to Brazil and other South America countries, please allow up to 2 months for delivery.
  • During our busiest quarter (Nov, Dec, and Jan), we ask our customers to be more patience as packages are often time get delayed.
Feedbacks:
  • A positive feedback is always greatly appreciated.
  • We will give a positive feedback automatically once we received your payment and positive feedback.
  • Please let us know your dissatisfaction before you leave a negative feedback.
Log Date:
  • Revised on February 13, 2011
  • Created on September 1, 2010