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 memrecords

memrecords

 Maintained by:
 A family business since over 30 years and now located in Repentigny (Quebec). We specialize in CD music and we offer presales, discontinued, and catalog products available by manufacturers in Canada... at the best price we can give our customers.

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  • FAQs

Welcome to MEMRECORDS eBay Store!

 Frequently Asked Questions (FAQs)

Orders/Purchases/Payments/Cancellations

Q: How and where can I order from?
A:
We sell product via our Ebay store at: (
memrecords) and we also sell through our own secure website Memrecords.com. Customers can order from us via any of these sites and will soon be able to purchase from us directly.

Q: How can I pay for my purchase?
A:
We accept all major credit/debit cards via PayPal at our main eBay Store
memrecords. If you wish to use other mean of payment, please contact before choosing the desired items. Note that Bank-to-bank tranfer are NOT accepted by us, this type of payment ends with extra fees from Bank transaction for both sides.

Q: Where do I send my Money Order?
A:
All items paid by Postal/Bank Money Order must be sent at this address, please ensure to include the item ID No. or a printed copy of your purchase:

Distributions M.E.M. inc.
111-526 rue Lanaudière
Repentigny QC J6A 8G5
Canada

Q: I placed an order. Can I cancel it?
A:
If your order has not yet processed for shipment or has already been paid, you can cancel it. HOWEVER, orders are generally processed by our system for shipment within a day of when the order is placed. Once our system processes that order (i.e. forwards it to our fulfillment center for shipment), it is too late to cancel the order – even if the order has not yet actually shipped.


Returns

Q: Can I return my product?
A:
You can return your product. Please email
ebay@memrecords.com to receive a RETURN AUTHORIZATION (which must be included with your return for your return to be correctly processed). Products can ONLY be returned in UNOPENED & UNUSED condition. All returns must be made within 7 days of delivery. Shipping charges can not be refunded. Restocking fee(s) may apply. Damaged, defective and misshipped items can be returned for replacement, or your payment will be refunded if this product is unavailable by our suppliers.


Shipping/Tracking

Q: How will my item be shipped?
A:
We generally only offer Canada Posts Service Mail, although select products may be eligible for Expedited/Xpresspost Mail service. Any request for an expedited Service Mail must be made before you pay an item, since additional shipping charges may be added to your invoice and additional information such as your phone number in case the Carrier need to contact you in case their is no answer at the given address.

Q: How long will it be after I order before my order ships?
A:
We generally ship orders within 2 business days of when we process the order. In the event that we discover the product is damaged or unmerchandisable or if we recognize that the inventory may be otherwise unavailable, we will not ship within 2 business days and will contact you to make arrangements for either a refund, reshipment, backorder or other applicable action.

Q: Will I be able to track my shipment?
A:
Only Expedited/Xpresspost Mail or Purolator Service will be given a tracking number to follow-up on the delivery.

Q: What if I didn’t receive a tracking/delivery confirmation email?
A:
Often, our emails are intercepted, deleted and/or otherwise caused to not arrive to you. This occurs because some ISPs (Internet Service Providers, including AOL, NetZero, MSN, Earthlink, Yahoo, Hotmail, and others) employ SPAM (junk e-mail) filters to minimize the amount of junk e-mail you receive. Because we are a high-volume merchant (we sell a lot of products), we also send a large volume of email (shipping confirmation, order confirmation, customer service replies, etc.). We are also, therefore, often “filtered” by these ISPs and, sometimes by SPAM filters or “rules” you may use on your email client software.

Q: What if I haven't received my package yet?
A:
Regular Mail can take up to 21 business days to arrive after we ship it. If your item shipped outside Canada, delivery (via Regular Mail) can take up to 2 weeks due to Custom. Expedited Mail should generally be in your hands within 7 business days.

Q: What if the tracking information shows that the package has been delivered?
A:
Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Please, first, check with your neighbors and other family members and around the perimeter of your home. If you still can not locate the package, please contact your local mail carrier (or UPS/FedEx driver -- in the case of delivery by one of these carriers). That local carrier will be the one with the knowledge of where, how and to whom the package was delivered and will be the fastest path to locating your item.

Q: What if the tracking information shows that the package is being returned?
A:
Upon receipt of your package (returned by the carrier), we will contact you to make arrangements to have the item reshipped. Those arrangements will include verifying the shipping information and, in most cases, an additional charge for re-shipping the item.


Privacy

Q: What is Memrecord’s policy with respect to the privacy of information it collects from its users?
A:
We do not sell or rent our customer lists to 3rd party marketers. We will only contact you, from time to time, to notify you of special offers from Memrecords or our related organizations.


Contacting

Q: How do I contact Memrecords?
A:
Contacting us is easy. Simply email our customer service team at: ebay@memrecords.com. Or you can visit our Customer Service page for more details.