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Rajrang US

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Returns and Refunds Policy

We understand that there could be scenarios where you may want to return the purchased item for a refund. We assure our buyers the highest Quality Standards of the Product and Service.

Rajrang will not be held responsible for any damages incurred during the returning of goods to us. The condition of the goods will remain solely the customer's responsibility until goods have been booked in and assessed by Rajrang.

·    Goods must be returned 'AS SOLD' in the original packaging complete 'AS NEW'.

·    Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

·    Goods must be returned to our Returns Department within 14 days from authorization. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.

·    Any 'FREE GIFTS' with the products must also be returned.

 

Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition:

·     You will be refunded the full invoice amount less cost of delivery.

 

Goods received back not in a re-sellable condition:

·    We reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. This does not affect your statutory rights.

 

14 Days Money Back Guarantee

We accept returns and refund the item Selling Price if for any reason you are not 100% satisfied with the Product. In such scenarios, kindly let us know through email within 14 days of the receipt of item.

 

Undelivered or item not as described scenario

If you find an item not as described, we encourage you to share a photograph of the received item. We honor our buyer’s decision and will be able to provide a replacement or refund after the item is sent back and received by us.

It is very rare that a package is lost in transit or fails to get delivered. We ship all items from India and in some rare scenarios, especially during the peak holiday periods a package may take longer to get delivered. We track the shipments sent by us and in case a package is not delivered in 10-25 working days, we submit complaint with the shipping company to determine the status of the package. If the package does not get delivered in 30 days from the shipment date, we immediately provide a replacement or full refund.

 

Opening a Case

We strive to resolve all problems directly with our customers and respond to all emails promptly. We are committed to resolving the problems in a timely manner and communication resolution progress with our customers. If for any reason you feel to open a case, please contact us first and allow us to resolve the problem. We will do the necessary to ensure you are 100% satisfied whether a replacement or a refund is asked for.

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