thecosmeticdepot

Shipping
As my commitment to better serve my customers, I DO NOT get a cent from the shipping cost. If you by your own send the shipping payment and you do not send enough, I WILL NOT SHIP YOUR ITEM; on the other hand, if you send more than what the shipping cost is, I will refund every cent of your money because I DON'T WANT YOUR MONEY. Many buyers have experienced it already.

SHIPPING METHOD: I ship all the items through the standard shipping method which takes 6-10 business days to US and Overseas and it almost always include insurance.  Throughout Canada, I always ship the items through Expedite Parcel Service which offers insurance and tracking number.  No matter if you live in Canada or abroad, if your shipping cost is less than $5.00, it does not include insurance.  If you would like to choose a different shipping method, please contact me. You have the right of choosing what kind of shipping you want to pay; however, the more you pay, the less you wait for your items, on the other hand, the less you pay the more you have to wait for your items. I always ship the items in less than 24 hours of receiving payment, unless I receive the payment after 2pm on Fridays, then, the items will be in the post office Monday morning. 

If you are not sure that the shipping cost is correct, plase don't pay before confirming with me

SHIPPING TIME: I ship all my items with Canada Post and at the time of shippment you will receive an email with all the shipping information, which includes a tracking number, the estimated time the item takes to arrive at your door, information about the items and a note from the seller etc etc.

Please note that if the item takes more time to arrive than the estimated time given by the Post office it is not my fault.  You should send a message to me regarding the delay of your item and I will call Canada Post regarding the delay of your item but please don't get mad at me just because your item is taking too long to arrive IT IS NOT MY FAULT.  I have stamped proof as I dropped your item at the post office in less than 24 Hours from the time of your payment, unless it is a weekend.  Please note that the shipping you pay is not for me to do a job for you it is for the Post Office that  will work for you because you paid them; so, you are welcome to call the Post Office and bug them about the delay of your item. Canada Post Phone Number is 1-866-607-6301. It is a toll free number and every unsatisfied buyer has the right to call them and address their concerns about the delay of the items.

SHIPPING ADDRESS: The Buyer is responsible of providing accurate shipping address at the time of payment. If your payment is through PayPal, we assume that your PayPal shipping information is correct.  If your payment is through Money Order or Cashier Cheque, you must provide your correct shipping information together with your payment.  If your item comes back because your shipping information was not correct, you will be responsible for any charging fees that might incur as a result of a returned item.

Please note that all my Items are insured at no additional costs to YOU with practicaly all the shipping options!

Payment
Payments are expected within 7 days of purchase.
My preferred payment method is PayPal; however, I also accept money orders or certifyed cheques.  PLEASE NOTE: I do not accept POSTAL SERVICE'S MONEY ORDERS FROM OTHER COUNTRIES, only if it is from Canada Post.

Our Auctions
All of our auctions are REAL. We do not use reserves. Meaning that all of our items are sold to the highest bidder regardless of whether we make a profit or not. What you see is what you get BELLS AND WISTLES ARE NOT FOR SELL, unless otherwise described in the auction. We strive to give accurate shipping costs and pride ourselves on very fast shipping times. Good luck bidding!!!

Feedback
Please do not leave negative or neutral feedback without trying to resolve the problem by contacting us first! We work very hard to make our customers happy and to protect our reputation. We have a liberal return policy with people who contact us about a problem, and have never received a neutral or negative feedback from those who have contacted us, nor did we leave them one. If you still choose to leave an inflammatory feedback, without giving us a chance to solve any problems, please understand your feedback will ALWAYS be responded  by a NEGATIVE to you. So PLEASE try and solve any problems with us, before leaving inflammatory, malicious, or hostile feedback.

Returns
Due to the low price and the nature of items we sell, it is not possible to give a refund just because you don't like what you have purchased. WE STRONGLY RECOMMEND that you be sure you like the item before you purchase it to avoid your dissatisfaction. If IN THE FIRST SEVEN DAYS you have a "good reason" that is keeping you from being satisfied with your purchase, then we will do our best to replace it immediately at no cost to you. If we are unable to replace your item immediately, you are welcome to choose another item that you like for the same value approximately or a full refund will be given.

Please note that we define the "good reason" like for example:  Item arrived damaged or broken,  Machine or aparatus not working, Item is not as described, Not the same as pictured with no explanation, item with expired date.

What is not a "good reason" for a refund: Depilator hurts to remove hair; Hair removal cream does not work on your body;  You  don't like the smell of your cosmetic product; you are alergic or sensitive to a cream, serum or spray etc.; Item arrived too late; You don't like the item; Item does not fit you but it is the size you ordered.

Received Wrong Item?
If you receive an item that is not what you ordered, YOU MUST NOT BRAKE ITS SEAL OR OPEN IT. If you brake the seal or open it, I can not give you a refund; you have to keep it.  When you receive your items please make sure it is the item you ordered before doing anything else.

If you are looking to purchase an item where you can return it  for any reason and with no quesitons asked, YOU MUST NOT PURCHASE IT HERE.